Riccarl Jeff Iverson Mariano, Santos
Norfolk,VA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level OPERATOR position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Technician
Nissan Banister And RK Subaru Dealership
08.2023 - 12.2023
- Exhibited excellent problem-solving skills when faced with unique or challenging vehicle issues, leading to successful resolutions that met customer needs within budget constraints.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Streamlined repair processes by implementing efficient organization and workflow improvements.
Operator Technician
STIHL
10.2019 - 12.2023
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Education
High School Diploma -
Norview High School
Norfolk, VA07.2021
Skills
- Equipment Maintenance
- Quality Control
- Operations Monitoring
- Component Replacement
- System Installation
- Issue Analysis
- Maintenance and Repairs
- Mechanical Knowledge
- Relationship Building
- Heavy Lifting
- Issue Resolution
- Team Training
- Power Tools and Equipment
- Manufacturing Processes
Timeline
Technician
Nissan Banister And RK Subaru Dealership
08.2023 - 12.2023
Operator Technician
STIHL
10.2019 - 12.2023
High School Diploma -
Norview High School
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