Ricci Cooper
Pittsburg,CA
Summary
Quality-focused Property Manager with genuine care for property conditions. Experienced in affordable housing programs including LIHTC, Rural Development, HUD and HOME. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
13
13
years of professional experience
Work History
Community Manager
Buckingham Property Management
Pittsburg, California
03.2022 - Current
- Organized move-in and move-out procedures for new or departing tenants.
- Assisted with marketing efforts by preparing advertisements for vacant units.
- Collected rent payments from residents in accordance with lease agreements.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Assisted with the preparation of annual budgets for each building within the complex.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Negotiated contracts with vendors for the repair and maintenance of apartments.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
Assistant Property Manager
Cambridge Real Estate Services
Grass Valley, CA
11.2021 - 03.2022
- Collected first month's rent along with security deposit prior to move-in date.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
Community Manager
Buckingham Property Management
Sutter Creek, California
08.2018 - 10.2021
- Collected rent payments from residents in accordance with lease agreements.
- Organized move-in and move-out procedures for new or departing tenants.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Assisted with marketing efforts by preparing advertisements for vacant units.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
Residential Treatment Counselor
Unity Care
Rocklin, California
02.2018 - 11.2018
- Performed crisis intervention duties during emergencies involving suicidal thoughts or violent behavior.
- Developed treatment plans that outlined goals, objectives, and strategies for helping each resident address his or her needs.
- Conducted weekly case reviews to discuss the progress of each resident's treatment plan.
Coach Counselor
Rite of Passage
San Andreas, California
02.2017 - 02.2018
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Established appropriate disciplinary actions when necessary according to established policies.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
Party Hostess
The Jungle American Restaurant
Concord, California
01.2012 - 09.2015
- Assisted in serving food and drinks to guests during events.
- Assisted in setting up decorations, food, and beverages for the party.
- Coordinated with vendors to make sure they delivered their services on time.
Education
Associate of Arts - Psychology
Sierra College
Rocklin, CASkills
- Maintenance Oversight
- Property Tours
- Operations Management
- Tenant and eviction laws
- Customer Relationship Management
- Property Inspections
- Vendor Management
- Leasing and sales
- Property Management
- Conflict handling
Timeline
Community Manager
Buckingham Property Management
03.2022 - Current
Assistant Property Manager
Cambridge Real Estate Services
11.2021 - 03.2022
Community Manager
Buckingham Property Management
08.2018 - 10.2021
Residential Treatment Counselor
Unity Care
02.2018 - 11.2018
Coach Counselor
Rite of Passage
02.2017 - 02.2018
Party Hostess
The Jungle American Restaurant
01.2012 - 09.2015
Associate of Arts - Psychology
Sierra College
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