Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ricci Pierce

Ottumwa,IA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Direct Support Professional

First Resources Corporation
Ottumwa, IA
02.2023 - 04.2024
  • Helping clients around the community to get goals done.
  • Helping clients with transportation to grocery stores, help with money management + medication management.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Drove clients to doctors' appointments and social outings.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Maintained detailed records of services performed on clients.
  • Followed care plan and directions to administer medications.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Tracked and reported clients' progress based on observations and conversations.

Housekeeping

AmericInn Hotel & Suites
Pella, IA
06.2022 - 02.2023
  • Make sure rooms were clean and stocked with new linens + replenish bath items.
  • Ensured that housekeeping staff followed proper cleaning procedures and standards.
  • Performed housekeeping duties to keep facilities clean and neat.
  • Assisted residents with basic requests or questions regarding housekeeping services.
  • Responded to requests from guests regarding housekeeping needs.
  • Performed light housekeeping duties including vacuuming, dusting, mopping floors.
  • Participated in training sessions for new housekeeping staff members.
  • Performed light housekeeping duties including laundry, vacuuming and dusting.

Direct Support Professional/Life Skills Manager

Insight Partnership Group
Ottumwa, IA
03.2021 - 12.2022
  • Help clients reach their goals, take them grocery shopping.
  • Help clients with medication management weather it be daily reminders or physically helping fill their medication box.
  • Participate in outings that the clients want to do.
  • Contributed to case reviews of client status and progress.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Recorded client status progress and challenges in logbooks and reports.
  • Transported clients to doctor's appointments and errands.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Assisted individuals in development of social skills to become integrated in community.
  • Facilitated social interactions between participants and their peers in the community.
  • Tracked and reported clients' progress based on observations and conversations.
  • Reported changes in client condition to administrators, facilitating nursing intervention.

Housekeeping

Super 8 Motel
Oskaloosa, IA
10.2019 - 03.2022
  • Ensured that housekeeping staff followed proper cleaning procedures and standards.
  • Performed housekeeping duties to keep facilities clean and neat.
  • Assisted residents with basic requests or questions regarding housekeeping services.
  • Responded to requests from guests regarding housekeeping needs.
  • Stocked housekeeping carts with supplies necessary for cleaning tasks.
  • Performed light housekeeping duties including vacuuming, dusting, mopping floors.
  • Performed light housekeeping duties including laundry, vacuuming and dusting.
  • Participated in meetings related to housekeeping operations as needed.
  • Participated in training sessions for new housekeeping staff members.

Cashier/customer Service

Nancy's Pawn Shop
12.2012 - 10.2019
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Ensured compliance with all safety regulations within the store environment.
  • Collected payments and provided accurate change.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted and balanced cashier drawers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer questions and provided store information.
  • Greeted customers promptly and responded to questions.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Preschool Job Shadow

Ottumwa High School-Workstudy Class
Ottumwa, IA
09.2012 - 05.2013
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted the teacher with needed materials during class times.
  • Made copies for preschool teacher.
  • Helped serve snacks in the classroom and cleaned up the areas.
  • Did activities with the children and learned all of their names.
  • Assisted the teacher with helping her teach lessons and read to the children.

Education

High School Diploma -

Ottumwa High School
Ottumwa, IA
05-2013

Some College (No Degree) - Early Childhood Education

Bryant and Stratton College-Online Education
Getzville, NY

Skills

  • Client advocacy
  • Communication skills
  • Time management
  • De-escalation techniques
  • Mobility assistance
  • Transportation
  • Team collaboration
  • Care plan assessment
  • Client support
  • Client transportation
  • Life skills training
  • Safety monitoring
  • Client safety and first aid
  • Behavioral management
  • Infection control procedures
  • Goal setting
  • First aid and safety
  • Charting and documentation
  • Problem-solving
  • Client documentation
  • Adaptability and flexibility
  • Report writing
  • Behavior redirection
  • First aid and CPR
  • Appointment scheduling
  • Behavioral support
  • Crisis management
  • Decision-making support
  • Active listening
  • Empathy and patience
  • Relationship building
  • Nutrition support
  • Individualized support planning
  • Conflict resolution
  • Hygiene assistance
  • Community integration support
  • Daily living support
  • Health and safety requirements
  • HIPAA compliance
  • Wellness and nutrition knowledge
  • Compassionate caregiving
  • Patient assessments
  • Progress documentation
  • Emotional intelligence
  • Problem solving
  • Early childhood education
  • Excel
  • Positive attitude
  • Student supervision
  • Teacher support and collaboration
  • Powerpoint presentations
  • CPR and first aid
  • Student safety
  • Classroom preparation and maintenance
  • Attendance tracking
  • Friendly and outgoing
  • Setting up activities
  • Classroom support
  • Computer skills
  • Calm and patient demeanor
  • Material preparation
  • Google drive
  • PPE compliance
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook, word, and Excel
  • Activity planning

Certification

  • Drivers License
  • CPR
  • First Aid + AED
  • Mandatory Reporter

References

References available upon request.

Timeline

Direct Support Professional

First Resources Corporation
02.2023 - 04.2024

Housekeeping

AmericInn Hotel & Suites
06.2022 - 02.2023

Direct Support Professional/Life Skills Manager

Insight Partnership Group
03.2021 - 12.2022

Housekeeping

Super 8 Motel
10.2019 - 03.2022

Cashier/customer Service

Nancy's Pawn Shop
12.2012 - 10.2019

Preschool Job Shadow

Ottumwa High School-Workstudy Class
09.2012 - 05.2013

High School Diploma -

Ottumwa High School

Some College (No Degree) - Early Childhood Education

Bryant and Stratton College-Online Education

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