Ricci Price
New Orleans,LA
Summary
Dedicated to providing exceptional Customer Service with over 10 years of experience and skills to prioritize and multi-task in fast-paced working environment. Successful at working as part of team or individual to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Transportation Management Coordinator
New Orleans Morial Convention Center
New Orleans, LA
02.2022 - 03.2023
- Worked with service providers to resolve issues and correct delays.
- Increased on-time delivery performance by closely monitoring progress and predicting potential delays.
- Prepared presentations summarizing key findings from research projects conducted by the team.
- Assisted with the development of policies, procedures, and standards for transport operations.
- Responded promptly to inquiries from customers regarding transportation services.
- Performed data entry tasks into various computer systems as needed.
Public Safety Supervisor
New Orleans Morial Convention Center
New Orleans, LA
05.2017 - 02.2022
- Provided guidance and support to subordinate staff on a variety of operational issues.
- Verified transactions, product orders, and shipping dates, and entered information into databases and reports.
- Negotiated contracts to secure favorable terms that benefited both parties in the long run.
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning.
- Conducted training, organized schedules, and performed evaluations for a team of 5 to 50 employees.
- Developed and implemented strategies for improving public safety operations.
Administrative Assistant
New Orleans Morial Convention Center
New Orleans, LA
10.2015 - 05.2017
- Composed letters, memos, reports, emails, and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed office supplies inventory, ensuring adequate stock levels.
- Aided in special event organization by arranging staffing and managing break times during busy hours.
Cashier Team Lead
New Orleans Morial Convention Center
New Orleans , LA
05.2012 - 10.2015
- Answered customer inquiries regarding policies and procedures.
- Provided phone-based customer support for operations and order placement.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Provided assistance to co-workers when needed or requested by management.
- Assisted customers with inquiries, returns, exchanges, refunds, and other transactions as needed.
Security Supervisor
Alamo Services
New Orleans, LA
06.2009 - 04.2012
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Improved employee safety by conducting training sessions on proper use of security equipment.
- Responded swiftly to security incidents and effectively resolved security issues.
Dock Clerk
ILA
New Orleans, LA
08.2008 - 06.2009
- Identified areas for improvement in dock processes, resulting in increased productivity levels.
- Verified accurate load information such as product counts, part numbers, and batch numbers.
- Managed communication between drivers and warehouse personnel for seamless coordination of daily activities.
Education
Political Science And Government
Southern University And A & M College
Baton Rouge, LABusiness Administration And Management
Southern University At New Orleans
New Orleans, LASkills
- Work Planning and Prioritization
- Logistics Management
- Schedule Coordination
- Cash Handling
- Customer Service
- Inventory Management
- Data Entry
- Office Administration
- Meeting planning
- Invoice Processing
- Operations Management
- Ground transportation
- Staff supervision
- Staff Management
- Incident Reporting
- Handheld scanners
Timeline
Transportation Management Coordinator
New Orleans Morial Convention Center
02.2022 - 03.2023
Public Safety Supervisor
New Orleans Morial Convention Center
05.2017 - 02.2022
Administrative Assistant
New Orleans Morial Convention Center
10.2015 - 05.2017
Cashier Team Lead
New Orleans Morial Convention Center
05.2012 - 10.2015
Security Supervisor
Alamo Services
06.2009 - 04.2012
Dock Clerk
ILA
08.2008 - 06.2009
Political Science And Government
Southern University And A & M College
Business Administration And Management
Southern University At New Orleans
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