Riccy Turcio
Houston
Summary
Proven leader in high-pressure environments, exemplified by a track record of enhancing customer satisfaction and streamlining operations at El Rancho Supermercado. Expert in safety protocols and POS system proficiency, I boosted team efficiency and fostered a culture of teamwork, significantly improving service delivery and operational standards.
Overview
11
11
years of professional experience
Work History
Gas Statio Cashier
Shell Gas Station
05.2024 - Current
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
Kitchen Manager
El Rancho Supermercado
10.2017 - 02.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Waitress Supervisor
Golden Seafood
03.2014 - 11.2017
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
11TH
Aldine High School
Houston, TXSkills
- Safety protocols adherence
- POS system proficiency
- Stocking and replenishment
- Complaint handling
Accomplishments
- Increased team productivity by implementing key process improvements.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Gas Statio Cashier
Shell Gas Station
05.2024 - Current
Kitchen Manager
El Rancho Supermercado
10.2017 - 02.2021
Waitress Supervisor
Golden Seafood
03.2014 - 11.2017
11TH
Aldine High School
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