Ricela E. Quiroz Cuen
Paso Robles,CA
Summary
My background includes an accomplished General Manager of Food Service and Pricing Lead. Expert in operations management and customer service, achieving cost control and innovative pricing strategies. Skilled in staff leadership and inventory management, ensuring efficiency and surpassing business expectations. Hardworking and passionate job seeker with strong organizational skills eager to help achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Vebo Enterprise - El Pollo Loco
10.2017 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Kept facility compliant with health codes, sanitation requirements.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained all of our employees on our new Kiosk machines.
Pricing Lead
Smart & Final
06.2016 - 10.2017
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Organized shelves and maintained a clean area.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Cashier & Pricing
Ross Department Store
04.2007 - 09.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted cash drawers at the beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Bachelor of Science - Psychology
Facultad De Psicologia
Culiacan Sinaloa Skills
- Operations Management
- Positive Attitude
- Excellent Customer Service
- Efficient Hire
- Leader
- Perseverant Person
- Loyal
- Great Communication Skills
Certification
- Food Handler Certificate
- Cuesta College Certificate of Specialization - English as a Second Language Advanced
- Cuesta College Perfect Attendance
- DELAC President of Paso Robles Joint Unified School District Certificate Appreciation
- Secretary of PRJUSD DELAC
- Member of the LULAC council in Paso Robles, Ca
- Parent Institute for Quality Education at Daniel E. Lewis Middle School
- English Language Advisory Committee President at Daniel E. Lewis Middle School
- Parent/Teacher Conference at Daniel E. Lewis Middle School
- Catechist in the Parish of St. Rosa de Lima
Timeline
General Manager of Food Service
Vebo Enterprise - El Pollo Loco
10.2017 - Current
Pricing Lead
Smart & Final
06.2016 - 10.2017
Customer Service Cashier & Pricing
Ross Department Store
04.2007 - 09.2010
- Food Handler Certificate
- Cuesta College Certificate of Specialization - English as a Second Language Advanced
- Cuesta College Perfect Attendance
- DELAC President of Paso Robles Joint Unified School District Certificate Appreciation
- Secretary of PRJUSD DELAC
- Member of the LULAC council in Paso Robles, Ca
- Parent Institute for Quality Education at Daniel E. Lewis Middle School
- English Language Advisory Committee President at Daniel E. Lewis Middle School
- Parent/Teacher Conference at Daniel E. Lewis Middle School
- Catechist in the Parish of St. Rosa de Lima
Bachelor of Science - Psychology
Facultad De Psicologia
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