RICH FAHD
Salisbury Center
Summary
Seasoned ophthalmology industry leader with 25+ years of experience spanning capital equipment sales, product management, clinical training, and national commercialization strategy. Proven track record of exceeding revenue targets, leading high-performance teams, launching and scaling advanced surgical technologies, and partnering with Key Opinion Leaders to optimize patient outcomes. Recognized for bridging clinical excellence with commercial execution across cataract, refractive, and surgical workflows.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cataract Refractive Manager
Alcon
Fort Worth
07.2025 - 12.2025
- Drove territory performance by promoting Alcon’s advanced cataract and refractive portfolio across high-value accounts.
- Built and strengthened relationships with KOLs, high-volume surgeons, and strategic accounts to expand adoption and pipeline growth.
- Executed targeted sales strategies through frequent field engagement, clinical support, and practice-level optimization.
- Identified and developed new business opportunities within competitive markets.
Senior Account Manager
ZEISS Meditec
Dublin
04.2022 - 07.2025
- Owned full commercial responsibility for the Quatera 700 phaco platform, IOL portfolio, surgical microscopes, visualization systems, and ancillary solutions across cataract workflows.
- Achieved President’s Club honors (2023 & 2024), delivering 170% to plan through strategic account planning, disciplined execution, and relationship-driven selling.
- Led capital equipment demonstrations, negotiated contracts, and managed complex sales cycles with hospitals, ASCs, and teaching institutions.
- Delivered comprehensive surgeon and staff training, onboarding, and in-OR support to ensure safe adoption and clinical efficiency.
- Served as trusted advisor to practices, aligning technology adoption with clinical and financial objectives.
Surgical Equipment Manager
Alcon
Fort Worth
08.2020 - 11.2021
- Led sales of Centurion phaco, LuxOR Revalia microscopes, and NGENUITY 3D visualization systems, including capital, accessories, and disposables.
- Delivered 176% to plan in total cataract equipment sales
- Centurion: 152%
- Microscopes: 206%
- NGENUITY: 179%
- Ensured seamless post-sale onboarding and optimized sales-to-service handoffs for superior customer experience.
- Partnered closely with surgeons and OR teams to establish best practices and long-term technology adoption.
US Brand Manager – LenSx Laser
Alcon
Fort Worth
04.2019 - 08.2020
- Directed U.S. brand strategy across product development, pricing, positioning, and promotion.
- Led national product launches and commercialization initiatives to drive market share and profitability.
- Collaborated with KOLs to expand clinical applications and strengthen brand credibility.
- Supported podium presentations and scientific messaging aligned with commercial objectives.
Clinical Training & Support Manager – Eastern US
Alcon
Fort Worth
04.2011 - 04.2019
- Led recruitment, development, and performance management of a 12-member clinical training team.
- Established consistent clinical messaging and training standards across multi-state regions.
- Managed national and regional budgets while supporting major ophthalmic congresses (ASCRS, AAO).
- Delivered advanced LenSx laser education and technical support to surgeons and clinical teams nationwide.
Clinical Development Manager
Abbott Medical Optics (AMO)
03.2006 - 04.2011
- Trained surgeons, technicians, and staff on Intralase, VISX, and WaveScan platforms.
- Designed and delivered advanced training programs, national seminars, and medical school education.
- Built long-standing customer relationships through hands-on clinical support and troubleshooting expertise.
Professional Relations Consultant / Senior Ophthalmic Technician Supervisor
TLC Laser Eye Centers
Albany
01.2000 - 03.2006
- Expanded optometric affiliate referral rates from 17% to 49%, consistently exceeding growth targets.
- Led continuing education programs and managed affiliate network relationships.
- Supervised and trained technical and office staff across clinical operations.
US National Training Consultant
VISX Inc.
07.2003 - 01.2005
- Served as national technical authority for VISX Excimer Laser and Wavefront-guided systems.
- Trained and certified surgeons and clinical teams domestically and internationally.
Operating Room Technician / Supervisor
Albany Medical Center
Albany
05.1995 - 01.2000
- Supported multidisciplinary surgical teams across ophthalmic and specialty procedures.
- Promoted to supervisor and trainer, overseeing onboarding and competency development.
Education
Business Administration - Marketing
University of Texas – Arlington
01.2020
Business Communications -
Hudson Valley Community College
01.1994
Skills
- Capital Equipment & Complex Sales
- National & Regional Commercial Strategy
- Product Launch & Lifecycle Management
- Key Opinion Leader (KOL) Engagement
- Surgeon & OR Staff Training
- Team Leadership & Talent Development
- Cross-Functional Collaboration
- Contracting & Negotiation
- Clinical Education & Technical Training
- Change Management & Market Expansion
Websites
Certification
- Certified Ophthalmic Assistant (JCAHPO)
- Certified Trainer: LenSx Laser, IntraLase, VISX Excimer & Wavefront
- Certified Trainer: VERION Diagnostic Systems
- Certified Trainer: Moria LSK Microkeratome
Additional Leadership
Board of Education Member, Dolgeville Central School District, 01/01/24, Present
Timeline
Cataract Refractive Manager
Alcon
07.2025 - 12.2025
Senior Account Manager
ZEISS Meditec
04.2022 - 07.2025
Surgical Equipment Manager
Alcon
08.2020 - 11.2021
US Brand Manager – LenSx Laser
Alcon
04.2019 - 08.2020
Clinical Training & Support Manager – Eastern US
Alcon
04.2011 - 04.2019
Clinical Development Manager
Abbott Medical Optics (AMO)
03.2006 - 04.2011
US National Training Consultant
VISX Inc.
07.2003 - 01.2005
Professional Relations Consultant / Senior Ophthalmic Technician Supervisor
TLC Laser Eye Centers
01.2000 - 03.2006
Operating Room Technician / Supervisor
Albany Medical Center
05.1995 - 01.2000
Business Administration - Marketing
University of Texas – Arlington
Business Communications -
Hudson Valley Community College