Desired Job Title
Site Reliability EngineerCloud EngineerCloud Infrastructure EngineerCloud DevOps EngineerPlatform EngineerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Belmont, MA, US
Open to relocation: No
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Rich Fahey
Site Reliability Engineer
Belmont,MA
Work Preference
Summary
Senior Site Reliability and Platform Engineer specializing in highly available AWS and Kubernetes environments, infrastructure automation, observability, and operational reliability. Experienced in designing and scaling cloud platforms, optimizing infrastructure costs, leading complex incident response, and building secure, multi-tenant systems in regulated environments. Strong expertise in AWS, Terraform, Kubernetes, and modern observability, with hands-on experience applying LLMs and autonomous agents to automate engineering and operational workflows.
Work History
Site Reliability Engineer II
Mimecast
Lexington, MA
10.2022 - 04.2026
- Developed AWS environments for new services with integrated cross-account networking and GCP Apigee API Gateway to AWS connectivity.
- Authored Infrastructure as Code in Terraform covering AWS VPC, Route 53, EKS, IAM, ELB, S3, EFS, CloudWatch, SNS, and more.
- Authored Helm charts for Kubernetes/Prometheus deployments, configured CloudWatch and Prometheus alerting to JSM and Slack via AWS SNS.
- Implemented Jenkins CI/CD pipelines with GitLab triggers, enhancing deployment efficiency and security.
- Conducted cost analysis, designed and implemented a tiered archiving service for migrating on-premises legacy data to S3 and S3 Glacier Deep Archive, achieving significant cost savings.
- Designed and deployed autonomous AI agents using LLMs to automate workflows and increase operational efficiency.
- Engineered custom software solutions by leveraging LLMs for rapid prototyping, code generation, and script optimization.
- Defined SLOs/SLIs and created the relevant dashboards and alerting.
- Participated in on-call rota. Led incident responses and incident reviews.
Site Reliability Engineer II
Everbridge
Burlington, MA
07.2021 - 05.2022
- Collaborated with development teams to implement infrastructure-as-code, improving deployment consistency for cloud services.
- Designed architecture template for internal routing of S3 traffic within VPCs to bolster security.
- Monitored vulnerabilities, ensuring compliance with FedRAMP standards and mitigating potential security risks.
- Developed deployment and rollback methodologies; executed deployments and conducted post-deployment smoke tests.
- Performed troubleshooting of cloud service issues, identifying root causes and recommending monitoring strategies.
- Audited systems to identify and eliminate obsolete infrastructure, enhancing overall system performance.
- Participated in on-call rotation for comprehensive support of cloud services operations.
Network Engineer
Limelight Networks
Burlington, MA
03.2014 - 03.2021
- Performed troubleshooting for streaming media, network storage ingress/egress, storage data replication and cloud application deployments.
- Led bug resolution efforts across development teams, implementing workarounds and tracking fixes to enhance system reliability.
- Developed and maintained Python-based network diagnostic tools, enabling operations team to streamline troubleshooting processes.
- Measured and reported key performance indicators (KPIs) to identify improvement opportunities.
- Defined and developed consistent release processes for all products to enhance efficiency.
- Acted as the final escalation point for customer support incidents across 170 global CDN locations.
Education
Bachelor of Science - Computer Science
Merrimack College
North Andover, MASkills
- Cloud and Infrastructure: AWS, Terraform, Helm, Puppet, Linux
- Automation and Delivery: Kubernetes, Docker, Jenkins, GitLab, Maven, Artifactory, ECR, Python, Bash, Groovy
- API & Gateway Management: GCP Apigee
- Observability and Reliability: Prometheus, Thanos, Graphite, Grafana, Splunk, Defining SLOs/SLIs
- Security and Compliance: SonarQube, Black Duck, FedRAMP
- Operations & Collaboration: Incident Management, Jira, Confluence, JSM, ServiceNow
- Emerging Technology: LLMs (automation agents, engineering)
Timeline
Site Reliability Engineer II
Mimecast
10.2022 - 04.2026
Site Reliability Engineer II
Everbridge
07.2021 - 05.2022
Network Engineer
Limelight Networks
03.2014 - 03.2021
Bachelor of Science - Computer Science
Merrimack College