Rich Gibson
Jarrell
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
38
38
years of professional experience
Work History
Area Manager/ Field Manager
INTERIOR LOGIC GROUP
11.2020 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Updated and reported project status, performed quality control inspections.
- Created higher customer satisfaction through improved subcontractor quality expectations & communication.
- Successfully created working relationships with field personnel and clients.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Installation Manager
Closets by Design
10.2023 - 06.2024
- Adjust schedule for maximum “value per Van” and maintaining P&L accountability.
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Implemented safety training program for new hires and existing installers.
- Resolve customer issues with a focus on customer satisfaction and company profitability.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Recognized by Leadership for stabilizing the installation department.
Field Superintendent
RESIDENTIAL DESIGN SERVICES
07.2019 - 10.2020
- Interpreted blueprints, specifications and schematics to complete accurate work.
- Developed detailed schedules and resource allocation plans, optimizing workforce utilization and reducing labor costs.
- Coordinated site operations in accordance with established timelines.
- Mentored junior staff by providing guidance on best practices in construction management, fostering a culture of continuous learning and development.
Superintendent
ROMANOFF RENOVATIONS
07.2017 - 07.2019
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Oversaw a team of up to 30 subcontractors; established expectations, set goals, and analyzed project status.
- Closed out the highest monthly revenue in my region.
Lead Service Technician
ICE MAKERS INC.
11.2012 - 07.2017
- Managed a staff of up to 3 Service Technicians, diagnosed, repaired commercial ice machines & refrigeration equipment.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
Small Business Owner
Tri State Innovations
08.2004 - 11.2012
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Flooring Installer
2 different flooring companies
09.1987 - 07.2004
- Started as a helper installing Multi-Family flooring and quickly promoted to lead installer.
- Developed my skills on various flooring products and learned best practices.
- Became commercial flooring superintendent leading large installation crews on high value job sites.
- Developed strong job site leadership and developed a ZERO call back standard.
Education
Air Conditioning and Refrigeration Technology Certification -
GEORGIA NORTHWESTERN TECHNICAL COLLEGE
Rock Spring, GAComputer Networking Certification -
MASTERS INSTITUTE
San Jose, CASkills
- Client Relationships
- Project Management
- Staff management
- Employee Relations & Retention
- Construction/Flooring
- Project Estimating
- Staff training and development
- Relationship building and management
- Sales expertise
- Business development
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
Installation Manager
Closets by Design
10.2023 - 06.2024
Area Manager/ Field Manager
INTERIOR LOGIC GROUP
11.2020 - Current
Field Superintendent
RESIDENTIAL DESIGN SERVICES
07.2019 - 10.2020
Superintendent
ROMANOFF RENOVATIONS
07.2017 - 07.2019
Lead Service Technician
ICE MAKERS INC.
11.2012 - 07.2017
Small Business Owner
Tri State Innovations
08.2004 - 11.2012
Flooring Installer
2 different flooring companies
09.1987 - 07.2004
Air Conditioning and Refrigeration Technology Certification -
GEORGIA NORTHWESTERN TECHNICAL COLLEGE
Computer Networking Certification -
MASTERS INSTITUTE
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