Rich Harvey
Sales Representative/Customer Service Representative
Austin,TX
Summary
Experienced salesman and diligent employee, driven by a passion for continuous learning. Actively seeks out opportunities to expand skill sets and enhance team achievements. Possessing robust problem-solving skills and a knack for innovative solutions to benefit clients and drive business success.
Overview
6
6
years of professional experience
Work History
Driver
Uber Technologies, Inc.
Austin, TX
08.2022 - 11.2023
- Cultivated strong interpersonal skills to effectively communicate and engage with passengers, prioritizing kindness and empathy even in challenging situations.
- Interacted with passengers of diverse backgrounds in varying situations with professionalism and compassion, contributing to positive passenger experience.
- Maintained cleanliness and aesthetics within vehicle to create comfortable and inviting atmosphere for passengers.
Musician
Self Employed
Katonah, NY
06.2008 - 08.2022
- Led concerts and workshops, performing vocals and guitar, engaging with large audiences in many venues worldwide.
- Collaborated with array of musicians with different skill levels and skill sets, demonstrating patience, adaptability, and collaborative skills.
- Coordinated with event organizers, handling financial aspects leading up to and following events, ensuring timely payment arrangements.
This role not only showcased my musical talents but also honed my skills in communication, collaboration, and event management, contributing to memorable and successful performances.
Sales Representative/Customer Service Representative
Spirit Voyage Music
Purcellville, VA
06.2006 - 06.2008
- Utilized persuasive communication skills to upsell products online and face to face to previous clients and new customers, emphasizing value and benefits of recommended items.
- Developed deep understanding of product offerings to confidently suggest suitable products, prioritizing customer satisfaction and loyalty.
- Recognized impact of positive outlook and attitude on customer interactions, leading to improved rapport and enhanced customer experiences.
- Proficiency in processing orders, handling credit card transactions, and managing customer information with precision.
This role honed my abilities in sales, customer service, and interpersonal communication, both over phone and in person, contributing to a track record of delivering exceptional service and driving sales growth.
Sales Representative/Customer Service Representative
Ancient Healing Ways
Española, NM
06.2003 - 03.2006
- Managed retail phone sales and provided exceptional customer service year-round.
- Conducted in-person sales and customer service at various summer events, including music festivals, yoga/meditation retreats, and other nationwide gatherings. Proficiently handled order processing, refunds, and other transactional tasks, both in-person and over phone.
- Developed valuable experience in face-to-face monetary transactions, enhancing proficiency in handling financial exchanges with customers.
- Demonstrated adaptability and versatility by seamlessly transitioning between different sales environments and events across United States.
This role equipped me with a comprehensive skill set in sales, customer service, and financial transactions, enabling successful interactions with customers in diverse settings.
Education
High School Diploma -
Shepaug Valley High
Washington, CT06.1992
Skills
- Upselling Skills: Experience in suggesting additional products or services to customers to increase sales, with focus on offering relevant and beneficial options
- Basic Math Skills
- Product Knowledge: Thorough understanding of products being sold to confidently recommend suitable options and address customer queries effectively
- Customer Relationship Management: Ability to build rapport with customers, understand their preferences, and provide personalized recommendations to enhance their experience and foster loyalty
- Communication Skills: Ability to effectively communicate with customers over phone and in person to understand their needs, answer inquiries, and provide information about products or services
- Empathy and Patience: Ability to empathize with customers' concerns or dissatisfaction and demonstrate patience in addressing their needs or resolving issues
- Time Management: Efficiently managing time to prioritize tasks and meet sales targets
Employee References
1. Karan Khalsa
CEO: Spirit Voyage Records | Sat Nam Foundation
15806 Woodgrove Rd, Purcellville, VA 20132
703-622-6122
Karan@spiritvoyage.com
www.spiritvoyage.com
www.satnamfoundation.org
2. Cynthia Ludlam
Assistant Professor of Art: Landmark College
19 River Rd, Putney, VT 05346
802-387-6741
www.landmark.edu
Timeline
Driver
Uber Technologies, Inc.
08.2022 - 11.2023
Musician
Self Employed
06.2008 - 08.2022
Sales Representative/Customer Service Representative
Spirit Voyage Music
06.2006 - 06.2008
Sales Representative/Customer Service Representative
Ancient Healing Ways
06.2003 - 03.2006
High School Diploma -
Shepaug Valley High
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