Rich Ho
Los Angeles,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Dragonfly Hollywood
10.2024 - Current
- Strategize monthly programming
- Scouting and developing relationships with top performing promoters
- Complete end of night and weekly financials that way we have a clear indication on how well the night/week went.
- Exploring, implementing and overseeing alternate revenue streams for the venue space including film/tv/
photo renal/private events/corporate partnerships. - Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Develop and maintain a structured Google Drive system to store, categorize, and retrieve company documents with ease.
General Manager
Fountain LA
08.2022 - 10.2024
- Managed day to day operations of both day club and nightclub, overseeing a team of 30+ staff members including bartenders, servers, security and kitchen staff
- Implemented effective marketing strategies that increased attendance by 25% and overall sales by 15% within one year
- Oversaw bar operations, ensuring compliance with liquor laws and food regulations
- Conducted regular inventory checks and implemented cost-saving measures, leading to a 10% decrease in monthly expenses
- Planned and coordinated special events and promotions, collaborating with vendors and sponsors to enhance the overall customer experience
- Resolved customer complaints promptly and maintained a high level of guest satisfaction
- Foster positive work environment through effective communication, team building actives, and performance recognition initiative
Event Manager
Lokels Only
10.2022 - 04.2024
- Organize and facilitate private/special events, fostering relations with local organizations and repeat business with customers
- Thrived in a highly collaborative, fast-paced work setting
- Keep a close eye on costs and staff coverage to ensure the facility generated consistent profit
- Address and resolve escalated customer and employee concerns as needed
Resturant Manager
Lover Yours
01.2021 - 08.2022
- Directed daily operations of a high-volume restaurant, including staffing 30+ workers, inventory management, and financial reporting
- Maintained compliance with health and safety regulations and upheld cleanliness standards to ensure a safe dining environment
- Helped designed and executed a creative and innovative Korean fusion brunch menu, strategically pairing dishes with complementary drinks to enhance the overall dining experience and drive customer satisfaction
- Collaborated with influencers to effectively promote Love Yours to diverse audiences, leveraging their reach with engagement to increase brand visibility and attract new customers
- Conducted through interviews to identify and hire servers who embody the service standards and values of the establishment, ensuring a cohesive earn dedicated to delivering exceptional dining experiences
Skills
- Strong leadership and team management skills
- Inventory control and cost analysis
- Ability to multitask and work effectively in a fast-paced environment
- Extensive knowledge of food and beverage trends, menu planning, and wine/cocktail pairing to enhance dining experience
- Able to train and develop staff members to ensure consistent performance and adherence to company standards
- Excellent communication and interpersonal abilities
- Detail oriented with a focus on quality and customer satisfaction
- Proficient in Microsoft Excel, demonstrating excellence in spreadsheet management, data analysis, and reporting
- Quick decision making and problem solving skills to address issues as they arise
- Proven ability to successfully open and establish new nightlife venues, including overseeing staffing, terminal setups, licensing, vendor relationships, marketing strategies, and operational workflows to ensure a strong market presence from day one
Certification
ServSafe Food Handlers Certification
CA RBS Alcohol Certified
CPR Certified
Timeline
General Manager
Dragonfly Hollywood
10.2024 - Current
Event Manager
Lokels Only
10.2022 - 04.2024
General Manager
Fountain LA
08.2022 - 10.2024
Resturant Manager
Lover Yours
01.2021 - 08.2022
Similar Profiles
Denis AscasibarDenis Ascasibar
Complex Housekeeping Manager at Volume Hollywood & Hollywood GrandeComplex Housekeeping Manager at Volume Hollywood & Hollywood Grande
NATALIA PACHECONATALIA PACHECO
SUPERVISEUR DES OPÉRATIONS at INTELCOM DRAGONFLY INC.SUPERVISEUR DES OPÉRATIONS at INTELCOM DRAGONFLY INC.
Angelique WarloeAngelique Warloe
Teacher at Dragonfly HybridTeacher at Dragonfly Hybrid
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts