Rich Mack
Summary
Experienced hospitality professional with a strong background in leadership and organizational skills. Demonstrated ability to elevate guest experiences and optimize operational efficiency. Thrives in collaborative team environments and adept at adapting to evolving demands. Expertise in staff training, delivering exceptional customer service, and effectively resolving conflicts. Known for reliability and a results-driven approach, always striving for continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bar & Hospitality Manager
Rock & Brews Restaurant
06.2022 - Current
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Developed and implemented promotional strategies to increase occupancy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Server, Barback, Food Prep, and Dishwasher
South End Racquet & Health Club
06.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated versatility in performing various kitchen roles, from food prep to dishwashing, as needed during high-demand periods.
- Streamlined food prep processes, increasing overall kitchen productivity.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Inventory Manager
STG Auto
07.2018 - 04.2020
- Monitored local competitor activities, adjusting pricing strategies as needed to maintain a competitive edge in the market.
- Reduced inventory holding costs by closely monitoring aging stock and adjusting prices accordingly.
- Streamlined used car acquisition strategies for increased profitability and turnover rate.
- Optimized floor plan layout to maximize visibility and accessibility of vehicles in the lot.
- Enhanced sales performance with effective pricing and marketing initiatives.
- Managed online listings for increased visibility and lead generation, driving higher traffic to dealership website.
Senior Buyer/ Purchasing Manager Liaison
Carmax Auto Superstores
08.2007 - 06.2018
- Streamlined used car acquisition strategies for increased profitability and turnover rate.
- Negotiated trade-in values fairly while maintaining profitability margins resulting in successfully closing deals and maintaining customer satisfaction.
- Improved customer satisfaction by implementing efficient inventory management processes.
- Optimized floor plan layout to maximize visibility and accessibility of vehicles in the lot.
- Assisted in budget planning for used car operations, identifying cost-saving opportunities without compromising quality or customer experience levels.
- Enhanced sales performance with effective pricing and marketing initiatives.
- Developed comprehensive reconditioning plans to improve vehicle appearance and value, increasing sales potential.
Education
Economics
Mt. Hood Community College
Gresham, OR02.1991
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Central Catholic High School
Portland, OR05.1989
Skills
- Prioritizes excellent customer service and experience
- Strong Attention to Detail
- Adapts Rapidly to New Environments
- Effective Under Pressure
- Customer Relationship Building
- Ability to think outside the box and create exciting marketing incentives to increase customer volume
- Proactive Work Approach
- Consistently Upholds Positive Attitude
- Collaborative Team Player
- Provides mentorship and training to motivate all staff members
Qualifications:
- 16 years of Customer Service experience
- 10 years of Management experience across two retail industries
- Experienced with Aloha & Clover POS systems
Certification
- ServSafe Food Protection Manager's Certification
- Sexual Harassment and Abusive Conduct Prevention Training Completion Certificate
- California RBS Alcohol Server Training
Timeline
Bar & Hospitality Manager
Rock & Brews Restaurant
06.2022 - Current
Server, Barback, Food Prep, and Dishwasher
South End Racquet & Health Club
06.2021 - 08.2022
Inventory Manager
STG Auto
07.2018 - 04.2020
Senior Buyer/ Purchasing Manager Liaison
Carmax Auto Superstores
08.2007 - 06.2018
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Central Catholic High School
Economics
Mt. Hood Community College
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