Summary
Overview
Work History
Skills
Work Availability
Software
Accomplishments
Languages
Work Preference
Quote
Timeline
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Riché Navarette

Riché Navarette

Hanford,CA

Summary

High-achieving energetic professional with a proven track record of leading teams to achieve business results in fast-paced, service-oriented environments and high-volume, competitive locations delivering exceptional service. Combining motivational team leadership skills, an aptitude for innovation and creative problem solving, and a comprehensive knowledge of multiple operations. Possesses solid understanding of customer service principles. Driven to create a positive customer experience and foster long-term loyalty. Tactful communicator with top-tier business agility and interpersonal strengths. Skills to drive team collaboration, serve customers with poise and professionalism, and motivate a diverse workforce through changing environments to achieve business objectives.

Overview

11
11
years of professional experience

Work History

Service Manager

Liberty Military Housing
05.2022 - Current
  • Resolve resident complaints in professional and timely manner.
  • Train and supervise team of over 15 service staff members to meet business goals.
  • Manage a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyze service reports to identify areas of improvement.
  • Coordinate with five other departments to maintain streamlined and productive workflow.
  • Maintain positive relationships with residents to build rapport and trust. Address potential issues to maintain clear communication channels.
  • Conduct regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitor service staff performance and provided feedback for improvement.
  • Streamline scheduling procedures, optimizing technician deployment to maximize productivity and minimize resident wait times.
  • Enhance team morale through regular recognition of exceptional performance and organizing team-building events.
  • Negotiate with vendors to secure best prices for parts and supplies.
  • Develop strong relationships with vendors and suppliers, resulting in improved product support and better pricing for our company.
  • Monitor team performance, adhered to service operating procedures (SOPs) and provide detailed job training.
  • Collaborat with leasing team to develop quality homes tailored to individual resident needs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Establish performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintain positive resident relations by addressing problems head-on and implementing successful corrective actions.

Front Office Manager, Sales Manager

Home2 Suites by Hilton
11.2017 - 05.2022
  • Directed team of 15 employees across front office, housekeeping, and maintenance departments in executing day-to-day hotel operations
  • Maintained management oversight of inventory, facilities, employee engagement, customer service, and compliance with all safety and security procedures
  • Selected to serve in dual role as Sales Manager with responsibilities for executing full-cycle sales process, encompassing prospecting clients, creating quotes, and negotiating contracts between the company, vendors, and customers
  • Championed training and performance management of talented administrative team capable of supporting continuous corporate growth and productivity targets
  • Implemented quick resolutions to customer inquiries and complaints, resulting in increased satisfaction, retention, and referrals
  • Engaged in strategic planning to identify emerging opportunities to build business and expand customer base, resulting in increased market share for new sales performance
  • Formalized sales process to streamline operations and promote acquisition of new customers
  • Drove employee morale and performance by implementing employee incentives and sales contests
  • Employed innovative sales techniques, including generating a professional network of prospective clients and business partnerships, to increase revenues
  • Fostered a positive work environment, transparent communications, and hands-on assistance, resulting in enhanced employee engagement
  • Trained all team members on latest hotel services and promoted local attractions, facilitating positive experiences for guests
  • Selected to complete eight-week Hilton Core Sales Course reserved for company leaders

Operations Manager

Residence Inn by Marriott
08.2020 - 01.2021
  • Oversaw daily hotel operations and team of 25 employees for expansive, multi-building campus
  • Accountable for financial, inventory, quality assurance, inspections, and employee relations processes, while managing scheduling, equipment, team, and customer service delivery
  • Supported company leaders in establishing vision and short-term and long-term strategies to achieve sales, customer service, and profitability goals
  • Exceeded expectations by surpassing production targets through effective staff and operations management
  • Employed financial aptitude to review daily reports, reconcile accounts, process payroll, and manage budget
  • Revitalized employee morale through organizational communications, training, and new recognition and rewards programs
  • Provided comprehensive reports and data-driven recommendations for operational enhancements to aid in decision-making process for senior leaders
  • Spearheaded organizational efficiencies and process improvements, including developing an extensive filing system for invoices, customer orders, and contract records
  • Mastered the human resources processes of recruiting, training, and performance-managing team
  • Reduced costs by following cash control procedures, maintaining optimal inventory, managing labor, and reviewing financial results
  • Project-managed several installations, encompassing scheduling, inspections, problem resolutions, site supervision, and contract compliance

Bartender

Que Pasa Restaurant
03.2017 - 01.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bar Waiter

Norwegian Cruise Line – Pride of America
08.2013 - 03.2015
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Enhanced guest satisfaction with a friendly demeanor, quick service.
  • Poured and prepared mixed drinks for over 20-40 customers daily, and accurate handling of transactions.
  • Executed beverage service in a hospitality environment
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Skills

  • Team Leadership
  • Operations Management
  • Financial Management
  • Team Building
  • Quality & Cost Controls
  • Customer Service
  • Data Analysis & Reporting
  • Conflict Resolution
  • Training & Development
  • Sales & Marketing
  • Business Technology
  • Employee Engagement
  • Multitasking and organization
  • Positive attitude
  • Problem-solving
  • Reliable and responsible

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Yardi

POS

Excel

Word

Adobe Acrobat

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved turn time for make ready units which led to a faster turn time .
  • Supervised team of 3-15 staff members.
  • Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
  • Promoted from front desk clerk to front desk manager within 12 months of hire due to exceptional job performance.
  • Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.

Languages

English
Professional Working

Work Preference

Work Type

Part Time

Important To Me

Flexible work hours

Quote

Rock Bottom became the solid foundation in which I rebuilt my life.
J.K. Rowling

Timeline

Service Manager

Liberty Military Housing
05.2022 - Current

Operations Manager

Residence Inn by Marriott
08.2020 - 01.2021

Front Office Manager, Sales Manager

Home2 Suites by Hilton
11.2017 - 05.2022

Bartender

Que Pasa Restaurant
03.2017 - 01.2018

Bar Waiter

Norwegian Cruise Line – Pride of America
08.2013 - 03.2015

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Riché Navarette