Richard Payne Jr
Kingston,MA
Summary
Outgoing Financial Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
Work History
Office Manager/Sales Representative
Kay Jewelers
10.2014 - Current
- Managed daily operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling for staff, optimizing resource allocation and coverage.
- Oversaw inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented process improvements that enhanced office efficiency and productivity.
Office Manager
Beacon Mechanical Services
05.2025 - 01.2026
- Managed daily office operations to ensure efficient workflow and support team objectives.
- Coordinated scheduling for internal meetings, optimizing resource allocation and time management.
- Maintained office supplies inventory, ensuring availability of necessary materials for staff productivity.
- Assisted in onboarding new employees by organizing training sessions and providing administrative support.
- Facilitated communication between departments, improving collaboration on cross-functional projects.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Completed bi-weekly payroll for 30 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Operations Specialist
Encore Fire Protection/East Coast Fire
07.2023 - 05.2025
- Assisted in developing operational procedures, improving workflow efficiency across departments.
- Implemented quality control measures to maintain high service standards and customer satisfaction.
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
Assistant Retail Store Manager
Advanced Auto Parts
08.2020 - 07.2023
- Supervised daily operations, ensuring high-level customer service and store efficiency.
- Trained and mentored new staff, fostering a productive work environment.
- Implemented inventory management systems, optimizing stock levels and reducing discrepancies.
- Developed sales strategies to drive store performance and enhance customer engagement.
Collector
NES Clothing Company
08.2013 - 05.2015
- Managed collections process to ensure timely payments and minimize outstanding debts.
- Developed and implemented effective communication strategies to engage customers regarding overdue accounts.
- Analyzed customer accounts to identify patterns and potential resolution strategies for delinquent payments.
- Trained junior collectors on best practices for negotiation and customer service techniques.
- Collaborated with finance team to reconcile discrepancies in account balances and payment histories.
Accounts Receivable Manager
Winthrop Atkins Company
02.2011 - 08.2013
- Streamlined invoicing processes to enhance cash flow efficiency.
- Led accounts receivable team in achieving timely collections and reducing outstanding balances.
- Implemented automated billing systems, improving accuracy and minimizing manual errors.
- Developed training programs for staff on best practices in accounts receivable management.
Education
Associate of Science -
Bay State College
Boston, MA06-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Bookkeeping
- Payroll processing
- Payroll and budgeting
- Conflict management
- Staff hiring
- Financial accounting
- Business administration
Timeline
Office Manager
Beacon Mechanical Services
05.2025 - 01.2026
Operations Specialist
Encore Fire Protection/East Coast Fire
07.2023 - 05.2025
Assistant Retail Store Manager
Advanced Auto Parts
08.2020 - 07.2023
Office Manager/Sales Representative
Kay Jewelers
10.2014 - Current
Collector
NES Clothing Company
08.2013 - 05.2015
Accounts Receivable Manager
Winthrop Atkins Company
02.2011 - 08.2013
Associate of Science -
Bay State College