Rich Reamer
North Branch
Summary
Service leader with extensive experience in healthcare technology and multi-site operations. Expertise in managing large teams across diverse healthcare systems, driving service performance, and enhancing customer satisfaction. Recognized for implementing operational improvements that lead to significant cost efficiencies and improved patient care.
Overview
34
34
years of professional experience
Work History
Area Service Leader
GE Healthcare
06.2023 - Current
- Lead service operations across Greater MI, Detroit supporting 15 Field Engineers
- Enhanced field service performance, operational consistency, and customer satisfaction across diverse healthcare systems
- Partner with commercial, clinical, and service teams to ensure seamless service delivery and account support
- Strengthened field connectivity, engineer engagement, and response effectiveness
- Led regional staffing, escalation management, and operational execution initiatives
Regional Manager, Clinical Engineering
McLaren Health Care
01.2018 - 04.2023
- Directed service operations across 5 hospitals + 100 outpatient sites, ensuring high reliability and service excellence
- Managed $9M+ budget with strong cost control and KPI performance
- Led large, cross-functional teams supporting clinical and imaging equipment
- Served as primary escalation leader for service, operations, and integration challenges, enhancing resolution processes
- Spearheaded major construction and integration initiatives for $158M capital project, aligning resources with strategic goals
- Strengthened executive relationships, acting as key liaison between hospital leadership and technical teams to facilitate collaboration
- Delivered award-winning integration program (ECRI Excellence Award, 2022)
- Improved system-wide service coordination and multi-vendor integration
- Recognized industry speaker (U.S. and international forums)
Manager, Clinical Engineering
McLaren Health Care
07.2017 - 01.2018
- Led vendor selection and service strategy for patient room and OR integration
- Managed site-level service operations, financials, and performance metrics
- Strengthened team capability and succession readiness
- Developed organization-wide training and competency programs
Supervisor, Clinical Engineering
McLaren Health Care
09.2016 - 07.2017
- Supervised 7 technicians across multiple locations, improving service response and performance
- Introduced cross-training programs that increased team flexibility and reduced risk
- Improved service request workflows and customer responsiveness
- Identified cost-saving opportunities and improved operational efficiency
Director of Clinical Engineering
West Tennessee Healthcare
01.2016 - 08.2016
- Led clinical engineering services across 4 hospitals (850+ beds, 17,000 assets)
- Oversaw major equipment rollouts including 2,700 IV pumps
- Managed service delivery, staffing, and operational budget
- Improved customer satisfaction and rebuilt service relationships with key departments
General Manager II / Director
Sodexo Clinical Technology Management
01.2007 - 01.2016
- Delivered $4.5M cost savings through service optimization and vendor strategies
- Successfully retained major contracts valued at $11.5M
- Led full-service operations with $2.3M P&L responsibility
- Built long-term capital plans for $45M asset inventory
- Maintained ~95% customer satisfaction rating
- Mentored and developed future service leaders
Imaging Specialist II / I
Sodexo CTM
01.2002 - 01.2007
- Deep technical expertise across imaging modalities and OEM systems
- Proven cost savings, negotiation, and service delivery performance
Imaging Specialist
Spartan X-Ray
01.1992 - 01.2002
- Served various imaging systems, including advanced film processing, clinic imaging, and dental imaging systems, ensuring optimal functionality and user satisfaction.
Education
Certification - Xray Imaging Service Training
DITEC
Twinsburg, OH02-2005
Electronics - Electronic Engineering
Lapeer Technical Education Center
Lapeer, MI06-1987
Communications & Electronics Training -
U.S. Marine Corps
Skills
- Field Service Operations Management
- Service delivery excellence
- Regional / Multi-Area Service Leadership
- P&L and Budget Ownership
- Strategic planning
- Contract management
- Technology integration
- Performance improvement
- Cross-Functional Collaboration
- Team development
Distinguishing Achievements
- ECRI Health Technology Excellence Award (2022)
- National & International Healthcare Speaker
- Recognized Leader in Healthcare Technology Integration
Websites
Key Leadership Strengths
- Regional / Multi-Area Service Leadership
- Field Service Operations Management (25+ FEs)
- Customer Experience & Service Delivery Excellence
- P&L and Budget Ownership ($9M+)
- Workforce Engagement & Team Development
- Operational KPIs & Performance Improvement
- Cross-Functional Collaboration
- Strategic Planning & Execution
- Vendor & Contract Management
- Healthcare Technology Integration
Military Service
United States Marine Corps, 1988–1992, Combat Action Ribbon (Desert Storm), Navy & Marine Corps Achievement Medal, Presidential Unit Citation
Timeline
Area Service Leader
GE Healthcare
06.2023 - Current
Regional Manager, Clinical Engineering
McLaren Health Care
01.2018 - 04.2023
Manager, Clinical Engineering
McLaren Health Care
07.2017 - 01.2018
Supervisor, Clinical Engineering
McLaren Health Care
09.2016 - 07.2017
Director of Clinical Engineering
West Tennessee Healthcare
01.2016 - 08.2016
General Manager II / Director
Sodexo Clinical Technology Management
01.2007 - 01.2016
Imaging Specialist II / I
Sodexo CTM
01.2002 - 01.2007
Imaging Specialist
Spartan X-Ray
01.1992 - 01.2002
Certification - Xray Imaging Service Training
DITEC
Electronics - Electronic Engineering
Lapeer Technical Education Center
Communications & Electronics Training -
U.S. Marine Corps