Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Rich Rhodes

Oracle,AZ

Summary

Experienced IT support manager with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve performance and processes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

NOC Program Manager

Elbit America
07.2020 - 04.2024
  • Provided 24/7 on-site and remote sustainment technical support for DHS/CBP surveillance towers (IFT) in southern Arizona.
  • Maintained 98% availability.
  • 2022-2024 supported FAA for SME level support.

NOC Support Engineer

S&K/International Towers Inc
03.2018 - 07.2020
  • Provided on-site technical support for deployment and sustainment of new DHS/CBP surveillance systems (IFT) for Elbit America.
  • Improved processes and documentation.
  • Wrote 300 page master NOC guide.
  • Conducted regular audits for system function and status.
  • Worked at other new sites as they were deployed.
  • Provided remote support and special tasks for PM.

NOC Engineer Lead

International Towers Inc
04.2015 - 03.2018
  • Hired as first NOC support person for General Dynamics surveillance system (RVSSU) upgraded for DHS/CBP located on southern border of Arizona.
  • Provided on call support.
  • Learned and documented surveillance system to provide troubleshooting, customer support, and training.
  • Hired and trained new NOC as other newly upgraded systems came on-line.
  • Managed NOC team.

System Administrator IV

The Boeing Company
02.2010 - 04.2015
  • Provided on-site technical support for new surveillance project (P28 and Blk1) that Boeing built for DHS/CBP in southern Arizona.
  • Assisted development, test and maintenance teams with system administration tasks.
  • Participated in government acceptance tests (SAT)
  • Classroom training environment preparation, support and maintenance.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.

Education

Associate of Applied Science - System Administration

Masters Institute
San Jose, CA
04.1997

Skills

  • 25 Years IT professional
  • 15 Years management
  • 4 Years business owner
  • Problem-Solving and Troubleshooting
  • Daily Operations & Operations Management
  • Process Improvement
  • Training and Development
  • Customer Service

Certification

ISC CC Cyber Certification

Interests

Audio Recording

Guitar

Cooking

Fishing

Table Tennis

Tennis

Golf

Timeline

NOC Program Manager

Elbit America
07.2020 - 04.2024

NOC Support Engineer

S&K/International Towers Inc
03.2018 - 07.2020

NOC Engineer Lead

International Towers Inc
04.2015 - 03.2018

System Administrator IV

The Boeing Company
02.2010 - 04.2015

Associate of Applied Science - System Administration

Masters Institute
Rich Rhodes