Rich Spencer

Entrusted with supporting the Wholesale business with reporting, tracking, and troubleshooting of various system issues.

• Spearheaded production issues/bugs/defects to resolution by triaging the TPO IT team and appropriate developer/vendor teams.
• Selected as Subject Matter Expert for Wholesale Divisions Desktop Underwriting platform for ability to resolve complex issues.
• Guided resolutions into production sprint/release planning processes from User Acceptance Testing.
• Aligned team members to troubleshoot system issues through diagnostic techniques and pertinent questions to determine the root cause.

Promoted rapidly within mortgage operations from serving as a temporary loan processor to leading a team of 9 staff members in the Servicing Department within 5 years of employment.

• Served as a leading player of management team advising on and participating in strategic business planning and decision making.
• Created and implemented new strategies with title document vendor to improve trailing document processes boosting organizational efficiency, profitability, and effectiveness.
• Thrived as a consistent, accurate, and valuable contributor to the Underwriting team. Completed over 1000 loan reviews with only 1 error over 3 years, an accomplishment that set the standard for my team.
• Selected to partner with top producing Loan officer, processing and closing over 30 million in sales within 18 months as Senior Processor.
• Handpicked with sweeping support by peers for the Annual Leadership Conference in 2019.