Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rich Stewart

Yuma,AZ

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

40
40
years of professional experience

Work History

Parts Coordinator

Gerber Collision
01.2021 - Current
  • Enhanced inventory management by implementing an efficient parts tracking system.
  • Reduced order processing time through streamlining the parts ordering process.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.

Parts/Sales/Counter

Fisher Chevrolet
11.2006 - 12.2021
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Assisted customers with product selection, resulting in higher sales and repeat business.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
  • Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
  • Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
  • Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
  • Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
  • Used Software to electronically check inventory and enter orders for processing.

Parts Specialist

Yuma County Department Of Public Works
10.2001 - 10.2006
  • Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organization strategies.
  • Streamlined parts ordering process for faster service and improved customer satisfaction.
  • Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
  • Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
  • Implemented a system for tracking warranties on purchased parts, minimizing financial losses due to faulty items.
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
  • Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
  • Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.

Store Manager

NAPA Auto Parts - Genuine Parts
08.1984 - 10.2001
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Associate In Electronics Engineering Technology -

AWC
Yuma, AZ

Diploma -

Yuma Union High School
Yuma, AZ
05.1981

Skills

  • Warehouse Organization
  • Forecasting abilities
  • Shipping procedures
  • Inventory Restocking
  • Invoice Processing
  • Stock management
  • Warehouse Operations
  • Ordering parts
  • Customer Relations
  • Inventory Management
  • Vendor Relations
  • Customer Service

Timeline

Parts Coordinator

Gerber Collision
01.2021 - Current

Parts/Sales/Counter

Fisher Chevrolet
11.2006 - 12.2021

Parts Specialist

Yuma County Department Of Public Works
10.2001 - 10.2006

Store Manager

NAPA Auto Parts - Genuine Parts
08.1984 - 10.2001

Associate In Electronics Engineering Technology -

AWC

Diploma -

Yuma Union High School

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Rich Stewart