Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rich Szachta

Seneca Falls,NY

Summary

Store Manager with a proven track record at Tops Friendly Markets, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and implemented a successful loyalty program, boosting repeat business. Skilled in inventory management and employee training, fostering a positive environment that drives performance and customer satisfaction.

Overview

38
38
years of professional experience

Work History

Store Manager

Tops Friendly Markets
06.2004 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Store Manager

P&C Foods
06.1987 - 06.2004
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Graduated -

Palmyra Macedon High School
Palmyra, NY

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Inventory management
  • Store merchandising
  • Retail inventory management
  • Employee training

Timeline

Store Manager

Tops Friendly Markets
06.2004 - Current

Store Manager

P&C Foods
06.1987 - 06.2004

Graduated -

Palmyra Macedon High School

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