SANTOSH PARIYAR
Forest Hills,NY
Summary
Customer Service Representative with extensive experience in the jewelry industry, recognized for achieving high customer retention rates through effective relationship building and advanced product knowledge. Proven track record of exceeding sales quotas and driving new customer acquisition through strategic networking and persuasive negotiation skills. Committed to enhancing customer satisfaction and contributing to overall company success by delivering tailored solutions and fostering loyalty. High-energy professional with a strong focus on cultivating partnerships and expanding profit channels.
Overview
17
17
years of professional experience
Work History
Wholesale Jewelry Sales Representative
Diamond Universe LLC
New York, NY
08.2023 - Current
- Promoted products through direct visits to current and potential customers at diverse locations.
- Represented company at industry trade shows, fostering strong client relationships.
- Maximized customer service by processing orders and addressing inquiries in-person, via email, and phone.
- Demonstrated tailored product features to drive sales growth and customer engagement.
- Achieved significant sales increases through suggestive selling and promoting add-on purchases.
- Collaborated with retail team during peak periods to maintain operational efficiency.
- Recommended complementary items based on customer selections to enhance overall satisfaction.
- Conducted engaging product demonstrations to highlight features and benefits, boosting customer interest.
Sales and Production Manager
Heera Moti INC.
New York, NY
03.2021 - 05.2023
- Established professional relationships by servicing existing accounts and acquiring new ones through store visits.
- Attended trade shows to engage with potential clients and expand network connections.
- Created visually appealing displays to attract customers and stimulate inquiries.
- Conducted sales consultations and educated clients on product features and services.
- Collaborated with sales team members to facilitate growth initiatives and development.
- Implemented strong inventory controls to minimize losses through effective security measures.
- Inspected finished products for quality assurance, making necessary adjustments to meet customer expectations.
- Researched vendors for high-quality materials and stones while adhering to budget constraints.
Store Manager
Aberdeen Liquor Store
Aberdeen, MD
04.2016 - 01.2021
- Executed opening, closing, and shift change functions to uphold daily operational standards.
- Managed inventory tracking and conducted physical counts to reduce loss incidence.
- Monitored employee performance, identifying gaps for timely corrective measures.
- Resolved customer concerns promptly, enhancing confidence and satisfaction.
- Provided accurate product information, leveraging current knowledge of sales and promotions.
- Created visually appealing displays and signs to drive product sales.
- Trained new team members on cash register operations, stock management, and customer service protocols.
Administrator
Ecolog International
Feyzabad, Afghanistan
09.2011 - 11.2014
- Served multilingual and diverse clients, including armed forces from USA, Germany, Poland, and Canada.
- Developed efficient filing system and customer database protocols to enhance office organization.
- Maintained inventory by checking office stock to determine supply levels.
- Organized company files using document management system for easy access and up-to-date information.
- Identified and led cost management initiatives, achieving measurable results.
- Collaborated with human resources to support employee management and organizational planning.
Administrator
KBR Inc.
Baghdad , Iraq
07.2008 - 04.2011
- Provide Maintenance and Transportation support service for Multinational Coalition Forces in IRAQ.
- Responsible for providing customer service to multilingual, diverse clients and armed forces (i.e. US, British Army, NATO Forces and several different Defense Contractors).
- Proficient in STEAM (Strategic Tactical Enterprise Asset Management) which is Maximo 7TH 2007 software.
- Trained in producing, maintaining, and upgrading Maintenance Database used for daily operations.
- Dispatch Team and making a schedule for D & F sites for light or heavy vehicles and, heavy equipment.
- Working as an inspector, traveling on sites to inspect Documents D1, D4 & D17.
- Making work orders for vehicles parts and tracking the vehicle dispatch dates and service schedule.
Education
Bachelor of Business Administration - Finance And Marketing
Mahakavi Devkota Campus
Nepal Skills
- Detail-oriented and efficient
- Appointment scheduling
- Sales achievement
- Goal-oriented mindset
- Exceptional customer service
- Strong communication skills
- Reliable and responsible
- Upselling and sales strategies
- Inventory management
- Product demonstrations
- Customer relationship management
- Suggestive selling techniques
- Sales forecasting
- Market research expertise
- Industry networking
- Trade show participation
- Exceeding sales goals
- Client prospecting
- Relationship building strategies
- Sales closing techniques
- Promotional planning skills
- Interpersonal communication skills
- Foreign language proficiency
Timeline
Wholesale Jewelry Sales Representative
Diamond Universe LLC
08.2023 - Current
Sales and Production Manager
Heera Moti INC.
03.2021 - 05.2023
Store Manager
Aberdeen Liquor Store
04.2016 - 01.2021
Administrator
Ecolog International
09.2011 - 11.2014
Administrator
KBR Inc.
07.2008 - 04.2011
Bachelor of Business Administration - Finance And Marketing
Mahakavi Devkota Campus