Richa Madan
Woodbridge,VA
Summary
High-impact Project Manager with 8+ years of experience leading complex cybersecurity initiatives and technology transformations for federal and financial institutions. Expert at orchestrating cross-functional Agile teams to deliver high-priority security roadmaps and infrastructure readiness programs. Proven track record in leveraging data visualization (Power BI) to drive executive-level decision-making and reducing operational cycle times through automated workflow refinements. Active Public Trust Clearance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Leidos
03.2024 - Current
- Spearheaded cross-functional Scrum teams in executing federal cybersecurity initiatives, directly enhancing system capacity planning and infrastructure resilience for critical national programs.
- Orchestrated high-priority cybersecurity strategy roadmaps for DHS leadership, facilitating weekly executive briefings for Assistant Commissioners to ensure 100% alignment on national security milestones.
- Pioneered an Agile delivery structure that significantly reduced cycle times across the cybersecurity portfolio while increasing stakeholder engagement metrics.
- Engineered a collaborative framework between Product Owners and Technical Leads to safeguard the technical integrity of deliverables and synchronize project vision with enterprise security goals.
- Standardized Agile ceremonies—including Sprint Planning and Backlog Refinement—leveraging Jira to improve transparent communication and team velocity.
- Designed and deployed sophisticated Power BI dashboards and SharePoint architectures to provide real-time project visibility and data-driven insights for executive decision-making.
- Led multi-divisional collaborations to refine project execution methodologies, resulting in increased operational efficiency for high-stakes federal initiatives.
- Executed program priorities by ensuring team features met technical and compliance standards.
IT Support Analyst
Navy Federal Credit Union
07.2022 - 03.2024
- Standardized collaboration between operations and technology teams, modernizing digital experiences for members and employees.
- Governed IT asset lifecycles and data integrity within ServiceNow, ensuring 100% compliance and visibility across the enterprise infrastructure.
- Managed improvement initiatives to optimize Desktop Support workflows, enhancing service delivery metrics.
- Analyzed complex user feedback and system performance data to architect solutions that increased system reliability and end-user satisfaction.
- Developed ServiceNow dashboards to monitor key performance indicators (KPIs) and provide insights for executive decision-making.
- Designed and implemented a standardized SOP and system flowchart framework, streamlining technical onboarding and automating desktop support workflows.
Genius Administrator
Apple Inc.
09.2017 - 07.2022
- Optimized enterprise device management using JAMF and Apple Business Manager to ensure secure, scalable configurations for business clients.
- Directed end-to-end technical troubleshooting and hardware/software lifecycle management for Mac and iOS ecosystems.
- Leveraged enterprise-grade security tools—including log management, firewalls, and proxies—to proactively monitor and mitigate security incidents.
- Managed high-volume repair operations, streamlining quality and repair reporting through effective technical writing.
- Architected and delivered comprehensive technical training programs to optimize system adoption rates and reduce recurring support incidents.
- Maintained Apple quality and performance standards as a Certified Technician, ensuring technical integrity for all enterprise-level support.
Education
B.S. - Applied Information Technology
George Mason University
05-2023
Skills
- Agile
- Scrum
- ITIL
- Requirements Gathering
- Stakeholder Engagement
- Risk and Change Management
- NIST Framework Alignment
- Systems Engineering
- Power BI
- SharePoint
- Continuous Improvement
- Workflow Automation
- Cybersecurity & Compliance
- Supply Chain Risk Management
- Analytics
- Product Owner
Certification
• Certified CompTIA Security+, 10/01/23
• Project Management Professional (PMP), In Progress
• Project Management Professional (PMP), In Progress
Languages
- Urdu
- Punjabi
- Hindi
Timeline
Project Manager
Leidos
03.2024 - Current
IT Support Analyst
Navy Federal Credit Union
07.2022 - 03.2024
Genius Administrator
Apple Inc.
09.2017 - 07.2022
B.S. - Applied Information Technology
George Mason University