Richa Patel
Lexington,KY
Summary
MBA graduate currently pursuing MMIS, seeking an administrative role to connect business and IT, improve operations, and support digital transformation. Motivated to take on challenges and grow by finding effective solutions.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Tijuana Flats, Tex-mex Restaurant
USA
01.2024 - 01.2025
- Delivered exceptional customer service by promptly resolving concerns, enhancing customer satisfaction, and building long-term loyalty.
- Managed store finances through effective budgeting, expense control, and accurate financial reporting to support profitability.
- Enforced company policies and procedures to ensure consistent operations and maintain compliance across all store functions.
- Trained and onboarded new employees, fostering continuous staff development and improving team performance through regular reviews.
- Maintained strict adherence to safety protocols, health standards, and regulatory requirements to ensure a safe and compliant store environment.
- Oversaw accurate data entry and management for inventory, sales, and reporting systems, supporting reliable business insights.
- Conducted internal audits and prepared documentation for external audits, ensuring store readiness and operational transparency.
- Managed store information systems and retail software, ensuring smooth functionality and timely updates for seamless operations.
- Troubleshot technical issues efficiently and coordinated solutions to minimize disruptions and maintain productivity.
- Drafted and responded to professional emails, facilitating clear internal communication and effective vendor coordination.
Trainee
Barista Starbucks
INDIA
01.2021 - 01.2022
- Maintained strict confidentiality, ensuring sensitive company paperwork, recipes, and documents were securely handled.
- Delivered friendly and attentive customer service, helping guests with orders, questions, and personalized product suggestions.
- Operated the cash register with accuracy, processing payments smoothly and balancing the drawer at shift end to ensure financial accuracy.
- Prepared beverages and food items carefully, maintaining high product quality and consistency aligned with brand standards.
- Managed inventory effectively by monitoring stock levels and assisting with restocking to keep the store well-supplied.
- Multitasked confidently in a fast-paced environment, staying organized and efficient during busy peak hours.
- Monitored daily sales performance, tracking sales to help the team meet goals and improve store results.
- Upheld a clean and safe store environment by following sanitation protocols and performing regular cleaning duties.
Administrative manager
Shakti Developers
INDIA
01.2018 - 01.2020
- Led day-to-day office operations to ensure smooth administrative functioning.
- Coordinated cross-functional teams and departmental activities to improve communication and efficiency.
- Managed budgeting processes, expense tracking, and financial reporting to maintain cost control.
- Scheduled meetings, appointments, and workflows to optimize productivity and time usage.
- Ensured compliance with company policies, legal regulations, and operational standards.
- Demonstrated strong leadership in guiding staff, resolving conflicts, and driving team performance.
- Applied effective decision-making and problem-solving skills to address administrative challenges.
- Oversaw projects and task delegation using project management tools and strategies.
- Utilized ERP systems for data management, reporting, and business process optimization.
- Excelled in time management and multitasking in fast-paced office environments.
Education
Master - Management of Information Systems
Midway University
Lexington, KY08.2025
Master - Business Administration
Midway University
Lexington, KY05.2024
Bachelors - Commerce
Maharaja Sayajirao University
Vadodara, IND04.2018
Skills
- Systems Analysis & Design
- Business Process Improvement
- IT Project Coordination
- Data Management & Security
- Technical Communication
- Software Implementation
- Problem-Solving & Troubleshooting
- Change Management
- User Training & Support
- Cross-Functional Collaboration
- MS Office Proficiency (Excel, Word, PowerPoint, Outlook)
Timeline
Assistant General Manager
Tijuana Flats, Tex-mex Restaurant
01.2024 - 01.2025
Trainee
Barista Starbucks
01.2021 - 01.2022
Administrative manager
Shakti Developers
01.2018 - 01.2020
Master - Management of Information Systems
Midway University
Master - Business Administration
Midway University
Bachelors - Commerce
Maharaja Sayajirao University