Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Richa Rai

South Windsor

Summary

Experienced Manager in Human Resource area with over 10+ years of expertise in leveraging data-driven strategies to enhance HR processes. Proficient in Metrics & Reporting, Data Visualization, and Advanced Analytics. Strong knowledge of Compensation & Benefits, conducted Job analysis and Performance Management implementation projects. Experience in developing HR Policies & Procedures, and executing strategic Manpower Planning and Budgeting. Recognized for delivering actionable insights and cultivating a culture of continuous improvement within HR functions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Manager, NA Ops Strategy Data & Integration

AMAZON.COM
02.2022 - Current
  • Acted as a Project Manager leading multiple large-scale HR initiatives across North America Ops PXT, focusing on identifying and implementing Non-Negotiable Standard Work
  • Successfully developed and scaled an automated dashboard that provided real-time insights into SW metrics, enabling leaders to track MoM trends and identify key highlights and lowlights
  • The dashboard was adopted by over 5,000 HR team members for gap analysis and targeted interventions
  • Led a high-impact automation project to streamline weekly reporting during High Volume Events
  • The automated reporting solution eliminated manual data consolidation, saving 167,500 hours annually across three HVEs
  • Designed and implemented automated logic-based reporting that provided actionable insights, replacing manual bridging processes and improving operational efficiency
  • Standardized the Weekly Business Review process for NA Ops PXT for all LOB Leaders, establishing a consistent reporting framework that enhanced decision-making across leadership levels
  • Led a cross-functional project involving 8 product owners, consolidating dashboards across business lines
  • Conducted a thorough analysis, authored a detailed white paper, and recommended process enhancements that improved dashboard efficiency and usability
  • Led the HVE process for NA Ops PXT, delivering training to over 800+ HR leaders on data expectations and submission protocols
  • Developed a standardized, cross-LOB process for real-time data tracking and bridge creation
  • Managed cross-functional teams of 15+ members comprising subject matter experts (SMEs), communication champions, tech leads, and change champions to drive successful project execution
  • Developed and maintained weekly, monthly, and quarterly business reports and Page 0 dashboards using tools such as Quicksight, Tableau, Perfect Mile, Clarity, SAP, and Salesforce (Superuser) to provide leaders with actionable insights on HR metrics

Manager – Compensation

MARSH MCLENNAN
11.2021 - 02.2022
  • Extensively worked on year end annual review process, overseeing a population of 63k individuals
  • Partnered with total rewards teams to conduct in-depth analysis and prepare essential reports such as population files, salary pool distribution, and communication templates
  • Contributed to the development and execution of performance management frameworks, ensuring alignment with organizational objectives
  • Conducted thorough job analysis and evaluations, providing support to the recruitment and workforce planning teams
  • Conducted analysis for the 2021 annual salary adjustments, Incentive Compensation Plan (ICP), Long-Term Incentives (LTI), one-time bonuses, and CEO awards for different groups within Marsh
  • Developed a salary recommendation grid for managers to utilize as guidance in prioritizing budgets for salary increases
  • Utilized Power BI tool to construct dashboards, including compensation listings, year-end review summaries, performance summaries, salary/bonus/LTI spend summaries, promotion summaries, pay mix and positioning, market position summaries, gender gap analyses, and top 50 salary/bonus/LTI increases
  • Partnered with global operations leaders to conduct compensation benchmarking and analysis based on various competitive pay ranges and performance categories
  • Conducted market analysis and job pricing using market pay, while actively participating in survey job evaluations
  • Generated and analyzed various reports from Workday, tailoring insights to meet specific business requirements

Sr. HR Business Partner

AMAZON.COM
07.2020 - 08.2021
  • Partnered with operations leaders to develop and implement strategic labor planning, optimizing workforce allocation to achieve target throughput per hour
  • Ensured compliance and accuracy in labor planning and scheduling, enhancing operational efficiency and employee satisfaction
  • Led the generation of regular and ad hoc analytical reports from HR systems (Quicksight, My Time, Connections, ADAPT), providing actionable insights for managerial decision-making
  • Strategically monitored and analyzed daily attendance data, coordinating with managers to ensure optimal staffing and adherence to scheduling patterns
  • Compiled and analyzed turnover metrics for salaried and hourly employees, maintaining comprehensive HR spreadsheets on worker’s compensation, leave of absence (LOA), and other critical areas
  • Directed the weekly business review reporting process, presenting data on headcount, conversions, attendance, attrition, roster health, VET/VTO, hours distribution, reinstatements, and escalations to inform strategic planning
  • Proficient with HR tools such as PeopleSoft, Kronos (Workforce Central), Salesforce (Amazon Panorama), and QuickSight (AmazonBI) and used to enhance data accuracy and streamline HR processes
  • Drove continuous improvement initiatives by identifying trends and areas for enhancement through detailed data mining and analysis
  • Collaborated with senior leaders to develop and implement strategic action plans based on numerical KPIs, fostering data-driven decision-making

Senior HR Business Analyst

GATEWAY GROUP TECHNOLOGIES
10.2015 - 06.2020
  • Accountable for gathering, assembling, and analyzing HR data, metrics, and statistics, utilizing this information to offer recommendations pertaining to recruitment, retention and performance management
  • Generated both monthly and ad-hoc HR reports, meticulously analyzing the data to furnish consistent and reliable information on workforce aspects such as recruiting, retention, turnover, and compensation, as well as Employee Return
  • Prepared reports for Business leadership, covering staffing, recruiting, performance management, compensation benchmarking, job evaluation, job analysis, and departmental budgets, and presented findings
  • Conducted analysis on data and statistics to identify trends and patterns, focusing on recruitment, hiring practices, turnover, and compliance with employment laws and regulations
  • Produced and delivered standard (monthly, quarterly, and annual) as well as tailored HR reports
  • Monitored costs, performance, and other metrics to ensure the attainment of project goals and objectives

Associate Manager - Human Resources (Corporate and Strategy)

DENTSU AEGIS NETWORK
11.2011 - 11.2014
  • HR Global Projects - Led global HR initiatives, including performance management, reporting, compensation alignment, and HRIS implementation, executing major projects like NEON and Dentsu Capability Roadshow
  • Strategic HR Initiatives - Standardized HR policies, designed grade sheets, and implemented uniform benefits across six agencies, enhancing compliance and operational efficiency
  • Managed exclusive merger projects involving the acquisition of two agencies to meet business needs
  • Conducted thorough HR due diligence to assess potential risks and identify opportunities for synergy
  • Performance Management System- Managed the annual performance review process, including promotion paths and succession planning, ensuring alignment with business objectives and performance outcomes
  • Compensation Benchmarking and Benefits- Defined and implemented compensation strategies, managed incentive plans linked to business KPIs, and rolled out enterprise-wide insurance benefits, digitizing processes to improve efficiency
  • Aligned compensation and benefits programs across the merged entities to ensure equity and competitiveness
  • HRIS and Payroll Software Implementation- Key member in HRIS implementation project, overseeing project management, post-implementation rollout, and personnel training, ensuring accurate and efficient system integration
  • Managed the integration of HRIS systems to streamline payroll, benefits administration, and other HR functions
  • Employee Engagement Activity- Designed and implemented rewards programs and employee engagement surveys, analyzing results
  • Established key metrics to track the success of the merger integration from an HR perspective
  • Prepared regular reports for senior leadership on the progress and impact of HR integration efforts

Senior Executive – Talent and Transformation

VIVAKI (PUBLICIS GROUPE)
03.2010 - 11.2011
  • Led the recruitment cycle to hire 100+ software professionals for Vivaki VNC within a span of three months
  • Assisted in workforce planning by analyzing current workforce data and forecasting future staffing needs
  • Identified gaps in workforce capabilities and recommended strategies to address them
  • Analyzed recruitment data to evaluate the effectiveness of sourcing strategies and selection processes
  • Provided insights into candidate pipelines, hiring timelines, and recruitment costs
  • Analyze training needs and evaluated the effectiveness of training programs
  • Provided data-driven recommendations for improving employee development initiatives
  • Conducted market research to benchmark compensation and benefits packages against industry standards
  • Analyzed internal compensation data to ensure equity and competitiveness within the organization
  • Analyzed data related to diversity and inclusion within the organization
  • Provided insights and recommendations to support diversity initiatives and create an inclusive workplace

Management Trainee

TATA TELESERVICES
06.2009 - 08.2009
  • Was awarded Certificate of Excellence for the internship project - Operations Learning and Development

Education

MBA - HR (Major) and Marketing (Minor)

01.2010

Bachelor of Science -

01.2008

Skills

  • Requirement Gathering
  • Project management
  • Data analysis & Visualization
  • Stakeholder engagement
  • Process improvement
  • QuickSight
  • Tableau
  • Power BI
  • Kronos Time & Attendance Management
  • PeopleSoft HRMS
  • Workday
  • MS SQL
  • Microsoft office suite expert

Certification

  • Business Analysis Foundations
  • Fundamentals of Visualization with Tableau
  • Compensation and Benefits Analytics
  • Recruitment Metrics and Analytics
  • People Analytics
  • Professional in Human Resource (PHR)
  • Strategic Human Resources

Accomplishments

  • Awarded as Recruiter of the year in 2011 while working for Vivaki (Publicis Groupe)
  • Awarded as Inspiring Change Youth Leadership Award

Timeline

Project Manager, NA Ops Strategy Data & Integration

AMAZON.COM
02.2022 - Current

Manager – Compensation

MARSH MCLENNAN
11.2021 - 02.2022

Sr. HR Business Partner

AMAZON.COM
07.2020 - 08.2021

Senior HR Business Analyst

GATEWAY GROUP TECHNOLOGIES
10.2015 - 06.2020

Associate Manager - Human Resources (Corporate and Strategy)

DENTSU AEGIS NETWORK
11.2011 - 11.2014

Senior Executive – Talent and Transformation

VIVAKI (PUBLICIS GROUPE)
03.2010 - 11.2011

Management Trainee

TATA TELESERVICES
06.2009 - 08.2009

MBA - HR (Major) and Marketing (Minor)

Bachelor of Science -

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Richa Rai