Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richa Verma

Thompson Station,TN

Summary

Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

QA Manager

Sonata Software North America Inc.
06.2024 - Current
  • Championed data-driven decision-making within QA team, leveraging analytics tools to monitor progress and identify areas for improvement.
  • Mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to organization.
  • Implemented risk-based testing strategies that prioritized high-risk scenarios, enabling efficient use of resources during tight deadlines.
  • Enhanced product quality by implementing rigorous testing procedures and protocols.
  • Maintained high standard of product performance by conducting thorough regression testing on each release.
  • Improved overall efficiency of QA department through strategic planning and resource allocation.
  • Collaborated with stakeholders to establish key performance indicators for QA team, driving continuous improvement efforts throughout organization.
  • Reduced software defects by closely monitoring QA processes and providing timely feedback to development team.
  • Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
  • Established culture of collaboration within QA department, fostering open communication channels among team members.
  • Conducted root cause analysis on recurring defects, implementing corrective measures to prevent future occurrences.
  • Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
  • Streamlined bug reporting process, expediting resolution times for critical issues.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Inspected products and worker progress throughout production.

Software Qualtiy Assurance Lead

Wellpath LLC
Nashville, MI
02.2024 - 06.2024
  • Conducted root cause analysis for identified issues, enabling faster resolution and mitigating future occurrences.
  • Developed comprehensive test plans for successful product releases and updates.
  • Established performance benchmarks, monitoring metrics to ensure optimal system functionality.
  • Spearheaded process improvements within QA department, driving increased efficiency across all team functions.

QA Analyst III

Wellpath LLC
Nashville, TN
09.2021 - 02.2024
  • Electronic Record Management Application (ERMA) web-based Application: Cater to Medical and Mental Healthcare needs of patients in Jails, Prisons, Inpatient and Residential Treatment Facilities, and Community Care Centers
  • Supported successful product releases by performing regression testing on existing features after each update cycle
  • Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements
  • Collaborated with developers to ensure timely resolution of identified issues, enhancing overall product performance
  • Participated in root cause analysis investigations following critical defects or incidents to prevent future occurrences through improved processes or system changes

QA Engineer

Syndigo LLC
01.2019 - 09.2021
  • Content Experience Hub (CXH): An end-to-end solution to collect, create, enrich, manage, syndicate, and analyze product content such as Digital assets, marketing attributes and nutrition information
  • Write test cases and test plans
  • Do functionality testing, Smoke testing and regression testing
  • Log bugs with detail steps and snapshots and take charge of bugs till they are fixed, tested and marked done
  • Always part of release teams for Production smoke checks
  • Participates in grooming and review meetings
  • Actively communicates to Product managers in case of functionality gaps to create the enhancement tickets
  • Work closely with developers to keep an eye on the tickets ready for testing
  • Part of scrums, grooming, planning and retrospective meetings.

QA Analyst

Edgenet LLC
10.2015 - 12.2018
  • M2O (Made 2 order): m2o is the preferred selling solution by window, door, and window treatment manufacturers
  • It is a cloud-enabled configuration tool in the Window and Door industry
  • Solo QA for the project
  • Collaborate with Project Managers and development team to determine test cycles, release timelines, and areas of focus along with identifying potential risks
  • Create and maintain test cases, requirements, and usage documentation
  • Recreate the bugs reported by support and assign them to product manager to prioritize
  • Make release notes and maintain documents for setting and permissions in the system
  • Part of scrums, grooming, planning and retrospective meetings
  • Help and train the subordinates with project knowledge.

Education

Master of Science - Pharmacology

Rajiv Gandhi University of Health Sciences
India
05.2008

Skills

  • Acceptance testing
  • Bug Tracking/Defect Management
  • Change Requests/Orders
  • Software Development Lifecycle
  • Team Building and Motivation
  • Test Case Design and Execution
  • Test Automation Management
  • Agile methodologies proficiency
  • Documentation and reporting abilities
  • Test strategy development
  • Usability Testing Expertise
  • Requirements Analysis and Validation
  • Vendor and Tool Evaluation

Certification

  • ASTQB-ISTQB, [Certified Tester, Foundation Level]

Timeline

QA Manager

Sonata Software North America Inc.
06.2024 - Current

Software Qualtiy Assurance Lead

Wellpath LLC
02.2024 - 06.2024

QA Analyst III

Wellpath LLC
09.2021 - 02.2024

QA Engineer

Syndigo LLC
01.2019 - 09.2021

QA Analyst

Edgenet LLC
10.2015 - 12.2018

Master of Science - Pharmacology

Rajiv Gandhi University of Health Sciences

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Richa Verma