Richa Verma
Fontana,California
Summary
I am a compassionate and dedicated student pursuing a bachelor's degree in psychology, with hands-on experience as a Behavior Technician. Skilled in effective data analysis and progress monitoring. Experienced in retail environments, managing financial transactions, and providing excellent customer service. Known for strong communication skills, attention to detail, and a solid work ethic. Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
After School Teacher
Creative Brain Learning
07.2024 - Current
- Supervise and Ensure Student Safety: Keep an eye on the safety of students after school, ensuring that they are always under supervision, safe, and involved
- Encourage Activities for Enrichment: Outside of regular school hours, organize and direct a range of instructional, artistic, and recreational activities that foster growth and learning
- Offer Academic assistance and Homework Help: Assist students with their assignments, reinforce lessons they have learned in class, and provide extra academic assistance when required
Behavior Technician
IBH
San Bernardino, CA
01.2024 - 07.2024
- Implement behavior intervention plans under the supervision of a BCBA
- Conduct assessments and develop individualized treatment goals
- Maintain detailed records and reports on client progress
- Support clients and families in understanding and implementing behavior strategies
Account Manager
Stone Rose Management
Chino Hills, CA
07.2022 - 06.2024
- Managed a team of sales representatives, fostering a collaborative environment
- Recruited, trained, and mentored team members
- Hired and onboarded new sales team members, ensuring a skilled workforce
- Addressed and resolved conflicts within the team and with clients
- Analyzed customer feedback to refine sales approaches and improve satisfaction
- Implemented and managed sales tools and CRM systems
Administrative and Resident Services Assistant
Silverado Memory Care
Tustin
02.2022 - 05.2024
- Managed front desk responsibilities, including greeting visitors, handling phone inquiries, and scheduling appointments to ensure smooth facility operations
- Maintained accurate resident records and facilitated effective communication between residents, families, and healthcare providers to support coordinated care
- Helped plan and facilitated engaging activities and events tailored to residents' cognitive and physical abilities to enhance their quality of life and promote social Interaction
Pickup Department Manager
Ralph's Grocery Store
Fontana, CA
08.2020 - 08.2021
- Assessed customer needs and provided clear communication
- Efficiently handled high-volume credit and cash transactions
- Assisted customers with inquiries and guided them throughout the store
Education
Bachelor of Science - Psychology
California State University San Bernardino
San Bernardino, CA05-2025
Bachelor of Arts - Business Administration And Management
California State University
San Bernardino, CA02.2025
Skills
- Customer Service Expertise
- Behavioral Analysis and Support
- Data collection and analysis
- Evaluating Client Progress
- Crisis management and de-escalation
- Effective Team Collaborator
- Dynamic Relationship Builder
- Strong Verbal Communication
- Training management
- Sales operation
- Sales team training
- Goals and performance
- Market intelligence
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- BLS CPR (ADULT/CHILD/INFANT)
- FIRST AID
Timeline
After School Teacher
Creative Brain Learning
07.2024 - Current
Behavior Technician
IBH
01.2024 - 07.2024
Account Manager
Stone Rose Management
07.2022 - 06.2024
Administrative and Resident Services Assistant
Silverado Memory Care
02.2022 - 05.2024
Pickup Department Manager
Ralph's Grocery Store
08.2020 - 08.2021
- BLS CPR (ADULT/CHILD/INFANT)
- FIRST AID
Bachelor of Science - Psychology
California State University San Bernardino
Bachelor of Arts - Business Administration And Management
California State University
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