Richada Franklin

With over 10 years of payroll experience as a tax administrator and business analyst, I have successfully managed projects in various sectors of business. My skills in business analysis and system analysis, including requirements gathering and full life cycle development, have allowed me to excel in my role. I am responsible for regulatory and compliance implementations, prioritizing requirements through interviews, document analysis, site visits, and surveys. As a taxing agency liaison with federal, state, and local sectors, I have developed a strong understanding of the intricacies of tax regulations. Additionally, my proficiency in working with SQL queries in Oracle for data manipulations and validations has been instrumental in my success. I am known for my ability to work closely with stakeholders, SMEs, and staff to understand requirements and specifications for new applications while also re-engineering existing ones. With thorough knowledge in writing project plans, test cases, and training documents, I ensure the smooth execution of projects. My strong facilitation skills and experience in leading JAD sessions, staff meetings, and end user sessions contribute to effective collaboration. As a creative and innovative thinker with excellent communication skills, I bring energy, enthusiasm, and leadership to problem resolution. In addition to my technical expertise, I am a customer support professional who is prepared to drive impactful improvements in client relations and operational efficiency. Known for fostering collaborative team environments and adapting seamlessly to changing needs, I am committed to delivering results through conflict resolution and strategic planning.

• Collaborated with C-suite leaders in the development and recovery of many Crisis Projects.
• Lead team of 100+ staff members.
• Achieved a reduction of 600+ customer cases by introducing a customer-facing web based function to submit timesheets.

• American Payroll Association
• National Association of Computerized Tax Processor, Payroll & Information Reporting State Liaison

• Business Requirements Analysis
• Business Process Reengineering
• Joint Application Development (JAD)
• Presentation and Training
• Project Management
• Software Development Life Cycle
• Team Leadership

Circle of Excellence - achieving the highest level of service.

Women Leader of Color by UKG Employee Resource Groups