Richanna Copeland
Amite,Louisiana
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers exceptional service that drives customer satisfaction and loyalty. Collaborates effectively within teams, adapts to evolving needs, and consistently achieves results through efficient, empathetic interactions.
Overview
1
1
Language
26
26
years of professional experience
Work History
Care Giver
Ace Caregiving Services
04.2023 - Current
- Assisted seniors and adults with disabilities by providing support in personal care, household management, medication reminders, and daily companionship to enhance their well-being. Ensured well-being and comfort of clients, enabling them to maintain independence and improve quality of life.
- Provided compassionate support to clients in daily activities, enhancing overall well-being.
- Assisted clients with personal hygiene, mobility, and nutrition to ensure comfort and safety.
- Monitored and documented client health conditions, reporting any changes to healthcare professionals.
Customer Service Representative
Arise
Remote
05.2017 - 04.2023
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Developed comprehensive knowledge of products and services to provide accurate information and support.
- Implemented feedback mechanisms to identify areas for service improvement and enhance customer experience.
- Assisted in training new team members on company policies and customer service best practices.
Hostess
St. Helena Casino
Amite, LA
12.2016 - 05.2017
- Maintained clean and welcoming environment for guests, contributing to positive experiences. Performed cleaning tasks including mopping floors, cleaning machines, and tidying bar area, ensuring organized space for guests. Provided customer service by preparing and serving drinks, handling change, and cashing vouchers, enhancing guest satisfaction. These tasks allowed me to contribute to positive guest experiences and ensured that the casino remained organized and inviting.
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and server teams to enhance dining experience.
Stocker
Walmart
Amite, LA
08.2014 - 05.2015
- Loaded and unloaded shipments, organized backroom spaces, built merchandise displays, and stocked shelves. The position required lifting heavy objects, often over 50 pounds, and operating machinery such as forklifts. I assisted customers in locating items, enhancing overall shopping experience and kept the sales floor organized and accessible.
- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted in inventory management by monitoring stock levels and conducting regular audits.
- Collaborated with team members to optimize product placement for improved customer access.
Caregiver
HESTER
Houma, LA
01.2009 - 10.2009
- Changed diapers, fed babies, and maintained clean play areas as a caregiver for children at HESTER. Communicated with parents regularly to address their concerns and confirm their satisfaction with the care provided to their children.
- Provided compassionate care and support to clients, ensuring comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
Cashier
Schegmann
New Orleans, LA
09.2000 - 08.2005
- Checked out customers and maintained a clean work area as a cashier.
- Processed customer transactions efficiently using cash register systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balance throughout shifts.
Education
High School Diploma -
Sarah Towles Reed Senior High School
New Orleans, LA05-2004
Skills
- In-Home Support
- Customer service
- Complaint handling
- Conflict resolution
- Client relations
- Data management
- Data entry
- Time Management
- Problem-Solving
- Adaptability
- Analytical thinking
- Critical thinking
- Attention to detail
- Active listening
- Listening skills
- Empathy
- Compassionate Communication
- Customer satisfaction
- Microsoft Office Suite
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Care Giver
Ace Caregiving Services
04.2023 - Current
Customer Service Representative
Arise
05.2017 - 04.2023
Hostess
St. Helena Casino
12.2016 - 05.2017
Stocker
Walmart
08.2014 - 05.2015
Caregiver
HESTER
01.2009 - 10.2009
Cashier
Schegmann
09.2000 - 08.2005
High School Diploma -
Sarah Towles Reed Senior High School