Summary
Overview
Work History
Education
Skills
license & certifications
Timeline
Generic

RICHARD

Atlanta,GA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Insurance Adjuster Assistant

Adjuster source 101
Atlanta, GA
01.2023 - Current
  • Gathered and sorted data for inclusion in reports and files.
  • Served as contact person and source of information to maintain good communication with clients.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Obtained signatures for financial documents and internal and external invoices.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Reviewed data to verify validity of claims and determine case management actions.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Investigated questionable claims to determine payment authorization.
  • Gathered information from various third parties to determine claim acceptability.
  • Decreased loss ratios through fair and timely claim processing.

Manager

The People's Store
Atlanta, GA
02.2017 - 11.2022
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Driver

JB Hunt Intermodal
Atlanta, GA
01.2013 - 06.2017
  • Delivered goods and services to customers on time and in excellent condition.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Achieved consistently high customer scores due to exceptional service.

Education

Selma High School
Selma, AL
05.2000

Some College (No Degree) - Truck And Bus Driving

Southern Union State Community College
Wadley, AL

Skills

  • Project Management
  • Microsoft Office Suite
  • Data Entry
  • Relationship Building
  • File and Record Keeping
  • Verbal and Written Communication
  • File Management
  • Product and Service Understanding
  • Administrative Support
  • Time Management
  • Data Confidentiality

license & certifications

  • All lines adjuster Texas license
  • State farm auto certification

Timeline

Insurance Adjuster Assistant

Adjuster source 101
01.2023 - Current

Manager

The People's Store
02.2017 - 11.2022

Driver

JB Hunt Intermodal
01.2013 - 06.2017

Selma High School

Some College (No Degree) - Truck And Bus Driving

Southern Union State Community College

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RICHARD