RICHARD A. ALLEN

To serve with a winning team for the delivery of quality service and to provide positive, solution-based results with a progressive quality organization, offering the opportunity to exercise innovation and leadership.

Professional in customer and client care for high standards and demand. Excellent people skills and motivated to lead by example. Excellent business acumen, business leadership, and communication skills. Excel at relationship building, collaboration, problem solving, and team leadership. Goal oriented with an outstanding work ethic.

• Management with a broad range of experience in both large and small projects with an unparalleled record resulting in millions of dollars in profit and value.
• Proficient in managing case work directives and facilitating short and long-term service plans to meet program goals.
• Delivered responsible reporting of outcomes and customer service performance control requirements (collects, documents, auditing, KPIs, reports, budgeting, financial tracking reports, and timesheets).
• Successfully performed multiple HR functions such as recruiting, interviewing, training, payroll, and was responsible for constructing, reviewing, and submitting operational reports and data worksheets.
• Cultivated and monitored member's/staff to create a positive team environment and atmosphere of networking to improve organizational culture, quality, and efficiency.
• Modeled leadership skills, collaboration, and established developmental processes to improve organization, branding, outreach, quality of services, and to ensure customer satisfaction.
• Experience in allied areas of business management, leadership, project management, regulatory affairs, and computer technology.
• Ensured strict processes by entering information into technological data system ensuring a full integrity cycle and oversight of documentation for auditing compliance.
• Implemented detailed service orders/delivery, learned new products, value-added services, and computer process systems to certify customer requests.
• Student mentality via, utilizing organizational resources and requested standards to construct policy and procedures across departments.
• Provided on-going coaching and mentoring, scheduling, managed payroll spreadsheets, provided presentations, delivered monthly reports, and contract service addendums using Microsoft Office Software (Word/Excel/PowerPoint/Teams).
• Responsible for budgeting/budget demands impacting P&L standards.

• Bachelor of Science, Pastoral Ministries
• Masters, Business Administration