Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Richard Abelard

Brighton,MA

Overview

10
10
years of professional experience
1
1
Certification

Work History

Intake Specialist

International Institute Of New England
08.2023 - Current
  • Help Immigrants to receive cash assistance
  • Assign them to a case manager
  • Create schedules for case managers
  • Use Of Outlook and Excel
  • Make appointments
  • Use Of salesforce to schedule appointment
  • Help RCA administrators distribute checks
  • Running the front desk
  • Picking up mail and answering phone calls
  • Making phone calls to clients
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.

  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Usher

TD Garden
08.2018 - Current
  • Help guest to seats
  • Scan tickets
  • Running the elevator
  • Watch customers through event
  • Wish customers a good night
  • Pull the wheelchair
  • Enforce building rules
  • Answer guest questions
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Directed ticket holders to seats and facility locations.

Sales Representative

Hparas Consulting
07.2023 - 07.2023
  • Partner with Verizon
  • Selling Verizon Fios to small business
  • Talk to business owners
  • Develop relations with business owners
  • Maintain professionalism
  • Bill comparison
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Survey Taker (Temp)

Complete Staffing Solutions
08.2022 - 12.2022
  • Took surveys at different MBTA stations
  • Provided customer services for customers
  • Used an iPad to conduct the surveys
  • Answered questions about the MBTA
  • Improved data accuracy through rigorous quality control measures while conducting surveys.
  • Resolved respondent concerns promptly, maintaining a high level of professionalism during interactions.
  • Streamlined the survey-taking process to increase participant engagement and overall satisfaction.
  • Prioritized responsive feedback loops by addressing incoming inquiries from respondents quickly and thoroughly.

Sales Representative

On Site Marketing
05.2017 - 09.2017
  • Worked on talking skills
  • Sales experience
  • Talked to customers into signing for NRG Home
  • Help with marketing skill
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Mover

Piece by Piece Movers
04.2016 - 09.2016
  • Padded furniture for clients
  • Load and unloaded Trucks
  • Have experience with Commercial and Residential jobs
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.

Cashier

Target
07.2014 - 09.2014
  • Greeted customers and assisted finding correct products
  • Ran cash register receiving payments in cash, check or credit cards
  • Collect baskets and carts and placed back into original place
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree -

Bunker Hill Community College
Charlestown, MA

Bachelor's degree - Marketing

Lasell University
Newton, MA
05-2020

High School Diploma -

Boston Community Leadership Academy
Boston, MA
06.2014

Skills

  • Microsoft Word
  • Power Point
  • Excel
  • Outlook
  • Internet research
  • Social media certified HubSpot
  • Customer service and assistance
  • Inbound and outbound calls
  • Client interaction
  • Multitasking
  • Scheduling participants

Certification

Social media certified HubSpot

Volunteer Experience

  • Citizen Schools, Deputy Team Leader, Boston, MA, 08/2010, 05/2015, Assisted in taking students on college trips, Trained and developed on mentoring other students in academic persistence, Gave tour to students at local high school to explain expectations
  • Youth Lead the Change at Harvard, Participant, Cambridge, MA, 07/2011, 08/2011, Grew in the area of leadership skills through workshops, Worked in a group and tried to think of solutions to fight world hunger, Present solutions in live presentations before an audience of community leaders
  • Academic Youth Development, Student, Boston, MA, 07/2009, 08/2009, Took courses to grow in math capability, Toured Northeastern and learned about curriculum used within the University

Languages

Haitian Creole

Timeline

Intake Specialist

International Institute Of New England
08.2023 - Current

Sales Representative

Hparas Consulting
07.2023 - 07.2023

Survey Taker (Temp)

Complete Staffing Solutions
08.2022 - 12.2022

Usher

TD Garden
08.2018 - Current

Sales Representative

On Site Marketing
05.2017 - 09.2017

Mover

Piece by Piece Movers
04.2016 - 09.2016

Cashier

Target
07.2014 - 09.2014

No Degree -

Bunker Hill Community College

Bachelor's degree - Marketing

Lasell University

High School Diploma -

Boston Community Leadership Academy

Similar Profiles

CREATE PROFILE
Richard Abelard