Richard Adams
Cocoa,FL
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 15 years of extensive leadership experience in retail industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Cocoa, FL
12.2018 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Facilitated monthly meetings to communicate team performance goals and results.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance on yearly basis and coached and trained multiple team members, increasing quality of work and employee motivation.
- Collaborated with sales team to set monthly funding goals and tracked progress using OPS CENTER.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Field Representative
Americans For Prosperity
DeBary, FL
02.2016 - 11.2017
- Traveled up to 60 miles per day to visit customer locations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Submitted reports to senior management to aid in business decision-making and planning.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Attended American Dream Summit to network among interested parties, generate leads and improve customer acquisition.
Education
No Degree - Business Administration And Management
Eastern Florida State College
Cocoa, FLHigh School Diploma -
Titusville High School
Titusville, FL05.1998
Skills
- Managing Production Teams
- Identifying Opportunities
- Production Streamlining
- Scheduling and Coordinating
- Operational Efficiency
- Confidential Records Management Revenue Quotas
- Inventory Accuracy
- Customer Needs Assessments
- Goal Attainment
- Credit Card Transaction Processing
- Increasing Awareness
- Individual Trainings
- Discussion Management
- Eligibility Requirements
- Expense Reduction
- Method Validation
- Team Management Understanding
- Employee Performance Reviews
- Continuous Improvement Projects
- Employee Coaching and Motivation
- Assignment Delegation
- Customer Transactions
- Inventory Control Processes
- Administrative Support
- Customer Accounts Management
- Situational Awareness
- Disciplinary Action
- Storage Organization
- Optimal Inventory Levels
- Workforce Management System Software
- POS Inventory System Operation
- Social Media Platforms
- Guest Relations
- Pallet Jacks
- Customer Inquiries
Timeline
Assistant Store Manager
Family Dollar
12.2018 - Current
Field Representative
Americans For Prosperity
02.2016 - 11.2017
No Degree - Business Administration And Management
Eastern Florida State College
High School Diploma -
Titusville High School
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