Summary
Overview
Work History
Education
Skills
Timeline
Store Safety Awards
Generic

Richard Adams

Saugus,Massachusetts

Summary

Dynamic Store Leader with a proven track record at Petsmart Corporation, excelling in team management and customer service. Enhanced operational efficiency through innovative inventory systems and employee engagement strategies, resulting in improved stock accuracy and elevated customer satisfaction. Skilled in problem-solving and fostering a collaborative work environment, driving team success and loyalty.

Overview

42
42
years of professional experience

Work History

Store Leader

Petsmart Corporation
01.2023 - 04.2025
  • Led team to achieve operational excellence through effective scheduling and resource management.
  • Developed training programs enhancing staff performance and customer service skills.
  • Implemented inventory management systems improving stock accuracy and reducing shrinkage.
  • Enhanced customer engagement strategies, resulting in increased loyalty and satisfaction levels.
  • Streamlined daily operations through process improvements, optimizing workflow efficiency.
  • Monitored sales trends to adjust merchandising strategies, maximizing product visibility and appeal.
  • Fostered a positive work environment promoting teamwork and collaboration among staff members.
  • Executed loss prevention measures safeguarding company assets while maintaining store integrity.
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Boosted brand awareness through creative and multifaceted marketing strategies.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
  • Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
  • Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.

Assistant Store Leader

Petsmart Corporation
05.2021 - 01.2023
  • Assisted with inventory management, ensuring stock accuracy and availability.
  • Trained and mentored new team members on store policies and procedures.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Collaborated with cross-functional teams to improve customer service initiatives.
  • Monitored daily sales reports, identifying trends to support operational decisions.
  • Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
  • Conducted regular audits of compliance with safety and operational standards.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Developed staff scheduling to optimize labor resources during peak hours.

Hotel Manager

Petsmart Corporation
09.2008 - 04.2021
  • Directed daily operations, ensuring exceptional guest experiences and staff performance.
  • Implemented cost-control measures to optimize budgets and enhance profitability.
  • Developed training programs for staff, fostering professional growth and service excellence.
  • Analyzed guest feedback, driving improvements in service quality and operational efficiency.
  • Established strategic partnerships with vendors, enhancing service offerings and reducing costs.
  • Oversaw compliance with health and safety regulations, maintaining hotel standards and guest safety.
  • Led initiatives to increase occupancy rates through targeted marketing strategies and promotions.
  • Mentored department heads, promoting collaboration and alignment with organizational goals.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Self Employed

Adams Family Childcare
09.1996 - 07.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Assistant Store Manager

Toys"R"Us
09.1993 - 07.1996
  • Led team in daily operations, ensuring adherence to company standards and policies.
  • Trained and mentored staff on product knowledge and customer service excellence.
  • Implemented inventory management systems to streamline stock control processes.
  • Analyzed sales reports to identify trends and inform strategic merchandising decisions.
  • Monitored store performance metrics, driving initiatives for continuous improvement in efficiency.
  • Developed staff schedules to optimize coverage during peak business hours.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Resolved customer inquiries and complaints, fostering positive shopping experiences.

Operations Manager

Kmartcorp
10.1983 - 06.1996
  • Oversaw operational workflows to enhance efficiency and streamline processes.
  • Developed and implemented standard operating procedures to ensure compliance with industry regulations.
  • Led cross-functional teams to optimize resource allocation and improve service delivery.
  • Analyzed performance metrics to identify areas for improvement and drive operational excellence.
  • Coordinated training programs for staff to elevate skill levels and foster a culture of continuous improvement.
  • Managed vendor relationships to negotiate contracts and ensure timely delivery of supplies.
  • Implemented cost-saving initiatives that reduced operational expenses while maintaining quality standards.

Education

Business Management

Emmanuel College
Boston, MA

Skills

  • Store safety
  • Store operations
  • Team management
  • Promotions planning
  • Employee engagement
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Verbal and written communication
  • Team building and leadership
  • Work Planning and Prioritization

Timeline

Store Leader

Petsmart Corporation
01.2023 - 04.2025

Assistant Store Leader

Petsmart Corporation
05.2021 - 01.2023

Hotel Manager

Petsmart Corporation
09.2008 - 04.2021

Self Employed

Adams Family Childcare
09.1996 - 07.2008

Assistant Store Manager

Toys"R"Us
09.1993 - 07.1996

Operations Manager

Kmartcorp
10.1983 - 06.1996

Business Management

Emmanuel College

Store Safety Awards

Achieved awards for associate and pet safety 2 years in a row. 


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