Summary
Overview
Work History
Education
Skills
Cycling, painting, Concourse auto authentication
Timeline
Generic

Richard Aguilera

San Antonio,TX

Summary

Talented Account manager, successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

I have operated within a system, managed and train others and have even owned, operated and sold off my own business.

My current position very closely resembles what you are currently looking for as an Enterprise Sales Representative. I am very proficient with Sales Force and have instructed others through the system. I manage over 253 accounts, where I will help structure their spending accounts, Safety and compliance, Shipping details and price programs that I will design to fit an accounts budget and needs. I manage a few very large commercial and retail companies and am responsible for locations all over the U.S.

I worked within the Mortgage industry for over twenty years. In doing so, I went from sourcing loans, to processing, underwriting, closing and then running departments. USAA was my longest stay as they had me moving from department to train and run teams.

Overview

16
16
years of professional experience

Work History

Account Manager, Inside Sales

Grainger Industrial Supply
08.2019 - Current
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Emphasized product features based on analysis of customers' needs.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Educated clients on new [Product or service] and updated account information to maintain high standards of client service.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Created and updated customer accounts with relevant information.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Developed highly profitable pipeline based on multiple sales penetration techniques. Expert working with Sales Force in maintaining accounts, spending, calendar, opportunities and goal setting.

Mortgage Specialist

USAA
11.1999 - 06.2012
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Created profitable and efficient solutions.
  • Motivated and developed employees by creating incentives to encourage employees to excel and maintain low turnover rate.
  • Creatively solved business problems while specializing in organizational development, marketing and production management with track record of meeting revenue and profit goals.
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Fielded customer complaints and provided solutions.

Education

No Degree - Business Advertising

San Antonio College
San Antonio, TX

High School Diploma -

Thomas C. Clark High School
San Antonio
05.1987

Skills

  • Disaster Recovery
  • Database Management, Sales Force expertise
  • Maintaining Clean Work Areas
  • Client Correspondence
  • Customer Consultations
  • Team Goals
  • Interpersonal Communication Skills
  • Client Satisfaction
  • Product Branding
  • Business Operations
  • Professional Relationships
  • Account Acquisition
  • Inside and Outside Sales
  • Account Management
  • Sales Development
  • Client Needs Assessment
  • Sales Target Setting
  • Budget Development
  • Customer Service and Assistance
  • Business Planning
  • Revenue Forecasting
  • Sales Staff Training
  • Professional Development
  • Sales Tracking
  • Customer Engagement Strategies
  • Competitor Analysis
  • Revenue Generation
  • Setting Goals
  • Strategic Networking
  • Performance Goals
  • Customer Experience
  • Client Base Retention
  • Territory Management
  • Product Promotion
  • Profit Margins
  • Active Listening
  • Technical Guidance
  • Customer Service Management
  • Providing Feedback
  • Exceptional Negotiation Skills
  • Solution Delivery
  • Brand Awareness
  • Persuasive Communication
  • Department Development
  • Outbound Calls
  • Client Support
  • Sales Team Leadership
  • Workforce Management System Software
  • Regional Accounts
  • Price Schedules

Cycling, painting, Concourse auto authentication

Hobbies: I used to race Mountain and Road bikes, and was with a few teams over the years. This lifelong hobby resulted in me completing 4 Iron Man Triathlons and 7 Iron man Half Triathlons. Speaks to my perseverance and staying power with a goal. 

I was raised in a family of racing cars. Growing up building, racing and loving cars led to me having an expertise in authentication of rare exotic and classic cars. I have a small customer base that will send me out to research a vehicle prior to purchase, to make sure it is what is being advertised. 

My artwork was what earned me a scholarship out of high school and remains to this day. I have sold many paintings, but will now just use my talent to "let out" a little and relax. 

Timeline

Account Manager, Inside Sales

Grainger Industrial Supply
08.2019 - Current

Mortgage Specialist

USAA
11.1999 - 06.2012

No Degree - Business Advertising

San Antonio College

High School Diploma -

Thomas C. Clark High School
Richard Aguilera