Creative, innovative professional with a motivational drive to perfection. Expertise in managing projects and programs bringing customers ideas to reality with the unparalleled ability to bring together diverse concepts greatly exceeding expectations. Turnaround champion with proven skills in creative thinking, design, motivation, troubleshooting, training and improvement of customer relations through a team-based work atmosphere producing positive results for the corporate bottom line.
Hi, I’m
Richard Akins
Durham,NC
Summary
Overview
13
years of professional experience
1
Certification
Work History
RC Platinum, Michigan
Real-estate Sales Associate
12.2013 - Current
Job overview
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Metro Notaries
Owner and President
06.2018 - 09.2022
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Developed key operational initiatives to drive and maintain substantial business growth.
Leading Edge Title Agency
Transaction Manager
10.2017 - 06.2018
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Marketed business to increase workload and revenue.
- Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives and mortgage brokers.
Parks Title
Corporate Trainer and Senior Escrow Officer
06.2015 - 12.2017
Job overview
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Collaborated with management to identify company training needs and scheduling.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Red Cedar Residential, LLC
Transaction Coordinator
12.2014 - 06.2015
Job overview
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Supported the owner with special projects and additional job duties.
Best Homes Title Agency, LLC
Escrow Officer and Lead Designer Retail Spaces
12.2013 - 12.2014
Job overview
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Participated in furniture selection and documentation of specifications.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
Parks
Escrow Processor/Closer
08.2012 - 12.2013
Job overview
- Conducted closing processes with customers, realtors, lenders and attorneys.
- Marketed new business opportunities and made calls on current and prospective clients.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Verified legal documents for correct acknowledgments and legal and lien information.
Schneller and Veritas
Customer Service Representative
05.2006 - 09.2010
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conducted market research to understand trends and customer preferences.
- Ordered samples from vendors to handle presentation creation activities.
- Built 3D models using AutoCAD software.
Education
REPEGLivonia
Real Estate Licensing from Real Estate
01.2015
University Overview
International Academy of Design And TechnologyTampa, FL
Associate of Arts from Interior Design
06.2009
University Overview
Skills
- Escrow Management
- Recruiting Clients
- Complex Problem-Solving
- Staff Management
- Administrative Support
- Multitasking Abilities
- Computer Literacy
- Teamwork Skills
- Real Estate Lending Processes
- Real Estate Industry Understanding
- Creative Design Layouts
- Client Relationships
- Adobe Illustrator
- Design and Implementation
Timeline
Owner and President
Metro Notaries
06.2018 - 09.2022
Transaction Manager
Leading Edge Title Agency
10.2017 - 06.2018
Corporate Trainer and Senior Escrow Officer
Parks Title
06.2015 - 12.2017
Transaction Coordinator
Red Cedar Residential, LLC
12.2014 - 06.2015
Real-estate Sales Associate
RC Platinum, Michigan
12.2013 - Current
Escrow Officer and Lead Designer Retail Spaces
Best Homes Title Agency, LLC
12.2013 - 12.2014
Escrow Processor/Closer
Parks
08.2012 - 12.2013
Customer Service Representative
Schneller and Veritas
05.2006 - 09.2010
REPEG
Real Estate Licensing from Real Estate
International Academy of Design And Technology
Associate of Arts from Interior Design
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