RIchard Akpan
Gainesville,FL
Summary
Dynamic IT professional with over 9 years of experience across academic and corporate environments, holding significant roles at the University of Florida and Transmed. Skilled in providing first-contact IT support, efficiently managing ticket queues, and offering hands-on support to end-users. Proven expertise in configuring, troubleshooting, and managing a wide range of hardware, software, and network systems, including complex connectivity issues. Demonstrated ability to create and maintain documentation, user guides, and ITSM documentation, contributing to user training and support. Proficient with Active Directory, enterprise protection platforms, and IT service management systems. Committed to enhancing user experience and system functionality through continuous learning and application of current IT trends and standards. Strong communicator and team player adept at fostering effective relationships to drive project and team success.
Overview
9
9
years of professional experience
3
3
Certificate
Work History
IT Security Analyst Trainee
UF Health
07.2023 - Current
- Developed comprehensive understanding of risk management and security control implementation in line with NIST guidelines
- Conducted detailed security assessments following NIST 800-53 framework to identify and evaluate vulnerabilities
- Conducted comprehensive analysis of system components against NIST standards, ensuring strict compliance with federal cybersecurity regulations
- Identified and resolved vulnerabilities, resulting in 100% adherence and safeguarding sensitive data
- Worked alongside team lead to assess and apply security controls as per industry framework, resulting in 40% decrease in security breaches and enhanced data privacy measures.
Network Technician
University of Florida
03.2022 - Current
- Managed and prioritized incoming service and incident request tickets daily, ensuring prompt resolution by assigning tickets to qualified network engineers, resulting in 25% decrease in average response time
- Created and updated technical documentation for network installations and changes to existing installations
- Completed port reviews for existing buildings to improve data quality and completeness of departmental record drawings
- Simplified technical concepts for non-technical stakeholders, boosting cross-functional collaboration by 40% and expediting decision-making.
Warehouse Specialist
University of Florida
10.2018 - 03.2022
- Facilitated warehouse operation processes by receiving and stocking goods, reducing downtime by 9%
- Maintained accurate records of inventory received and/or distributed, decreasing instances of lost shipments by 42%
- Minimized shipping damage risk by 18% by communicating concerns with vendors and delivery drivers
- Fostered healthy vendor relations by communicating and assisting in transportation and loading processes
- Outperformed customer satisfaction rating targets by 14%, answering 73% of customer inquiries within 2 minutes.
Warehouse Associate
University of Florida
11.2017 - 10.2020
- Maintained accurate records of inventory distributed, decreasing instances of lost stock by 40%
- Enhanced warehouse efficiency by 22% through strategic organization of stock, utilizing Excel and advanced inventory management system for optimized operations
- Followed company policies and procedures in addition to local, state, and federal laws, receiving positive health inspections
- Fostered healthy vendor relations by communicating often and assisting in transportation and loading processes.
IT Support Specialist
Transmed
10.2010 - 06.2013
- Configured hardware, devices, and software to set up work stations for employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Installed and configured operating systems and applications.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Created user accounts and assigned permissions.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Researched and identified solutions to technical problems.
Education
Associate Degree - Information Technology Security
08.2024
GPA: 4.0
Bachelor of Science - Marketing
11.2007
Skills
- Operating Systems Management: Windows, Mac OS X
- Active Directory Management: User, workstation, application, and policy management
- Documentation and Reporting: Procedure manuals, user guides, ITSM documentation
- Network and Hardware Troubleshooting: LAN/Wireless, workstations, printers, scanners, mobile devices
- Software Installation and Configuration: Application software, mobile devices, compliance with policies
- Communication and Customer Service: Excellent verbal and written communication, customer relationship management
- Problem Solving and Troubleshooting: Software, hardware, and network issues
- Teamwork and Adaptability: Collaborative projects, adaptable to new technologies and environments
Websites
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA CySA +
Accomplishments
- Achieved an impressive rank of 68th out of 3926 participants in the competitive National Cyber League (NCL) Fall 2022 Team Game
- Reduced average response time by 25% through efficient ticket prioritization and assignment.
- Minimized shipping damage risk by 18% through improved communication and coordination with vendors and delivery drivers.
- Enhanced warehouse efficiency by 22% through strategic stock organization and optimized inventory management.
Timeline
IT Security Analyst Trainee - UF Health
07.2023 - Current
Network Technician - University of Florida
03.2022 - Current
Warehouse Specialist - University of Florida
10.2018 - 03.2022
Warehouse Associate - University of Florida
11.2017 - 10.2020
IT Support Specialist - Transmed
10.2010 - 06.2013
Santa Fe College - Associate Degree, Information Technology Security
Auchi Polytechnic - Bachelor of Science, Marketing
Awards
Teamwork Award - University of Florida Facilities Services.
Volunteer Experience
- 12/2016, Present, Gainesville, FL, Farm Share Inc, Community Service Volunteer, Volunteering at Farm Share Inc as a community service volunteer honed my attention to detail and analytical skills, essential for effectively identifying and resolving complex technical issues in the End User Computing Spec 2 role.
- 01/2023, Present, Gainesville, FL, Hoggetowne Medieval Faire, Guest Relations, My involvement bolstered my collaborative and communication abilities, key for working in diverse teams and ensuring clear understanding of complex IT security concepts.
Gaming , Volunteering , Soccer
Gaming: Engaged in strategic and multiplayer gaming, enhancing problem-solving skills and fostering global communication and teamwork.
Community Service: Active participant in community service, involved in food distribution and organizing local events. Gained valuable project management and leadership skills through direct community engagement.
Soccer: Competed in team soccer, developing strong teamwork and leadership skills, essential for achieving collective goals under pressure.
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