Richard Alan Klein
Ocala,Florida
Summary
Dedicated and award-winning professional with a strong background in customer service and technical support. Equipped with a degree in Information Technology Management and Security, aiming to apply analytical skills and attention to details towards the best possible solutions and meeting high quality company standards. With a versatile education, social participation, and collaboration skills, there is also a strong commitment to giving customers the best experience possible.
Overview
8
8
years of professional experience
Work History
Data Annotator
Outlier/Scale Labs
Ocala, Fl
08.2024 - Current
- Conducted thorough audits of AI-generated content/models, identifying and ensuring accuracy in language use, nuance, factuality, tone, cultural appropriateness, and user experience.
- Adhered to very strict guidelines and deadlines
- Achieved B+ scores on data analyst manager reviews and on occasion did quality reviews for them
Customer Support Representative
DialAmerica/Aucera
Ocala, Fl
08.2023 - 04.2024
- Explained and sold credit card protection services, surpassing sales goals by 3 percent
- Awarded for exceeding attendance, and professional customer service objectives.
Patient Support Specialist
Ansaphone
Ocala, Fl
03.2019 - 06.2022
- Assisted patients, unable to leave their home, ordering nonprescription health supplies.
- Volunteered for a Highly responsible position relaying insurance surgery and radiology approvals to hospital staff and patients, ensuring compliance with HIPPA regulations.
Dell Pro Technical Support
Alorica
Lake Mary, Fl
08.2017 - 09.2019
- Provided the Highest level of professional hardware issue resolution for all Dell PC’s - Business and Consumer.
- Collaborated with employees, managers, and customers using MS Teams, Affinity Systems, and Salesforce Record Platforms
Education
A.S. - Information Technology Management and Security
Rasmussen University
01.2016
B.A. - Secondary School Education, English, Language Arts and Biological Science
Florida Atlantic University
B.A. - English Literature
Florida Atlantic University
Skills
- Goal oriented
- Adaptive Learning
- Customer Service
- Compliance
- Digital Content Creation
- Website Management
- Internet Research
- Remote Collaboration
- Multi-Platform Tools
- Reliable Attendance
- Willingness to Go the Extra Mile
Timeline
Data Annotator
Outlier/Scale Labs
08.2024 - Current
Customer Support Representative
DialAmerica/Aucera
08.2023 - 04.2024
Patient Support Specialist
Ansaphone
03.2019 - 06.2022
Dell Pro Technical Support
Alorica
08.2017 - 09.2019
A.S. - Information Technology Management and Security
Rasmussen University
B.A. - Secondary School Education, English, Language Arts and Biological Science
Florida Atlantic University
B.A. - English Literature
Florida Atlantic University
Similar Profiles
Joel ColemanJoel Coleman
A.I generalist at Outlier / Scale A.IA.I generalist at Outlier / Scale A.I
Joel ColemanJoel Coleman
A.I generalist at Outlier / Scale A.IA.I generalist at Outlier / Scale A.I
BUĞRA EMİR DERİNOLUKBUĞRA EMİR DERİNOLUK
Software Engineer at Scale-Outlier AISoftware Engineer at Scale-Outlier AI
Ben NelsonBen Nelson
Dishwasher, Cook at Darrell's DinnerDishwasher, Cook at Darrell's Dinner
LINDA PEARSONLINDA PEARSON
Business Manager at CARL WHITNEY SAND & GRAVEL, INCBusiness Manager at CARL WHITNEY SAND & GRAVEL, INC