Richard Alcivar
Stamford
Summary
Results-driven operations and customer service professional with extensive experience managing daily operations, improving workflow efficiency, and delivering high-level customer support. Proven ability to lead teams, streamline processes, and resolve complex issues in fast-paced environments. Skilled at building strong relationships with clients and colleagues while maintaining a high standard of service and operational performance. Bilingual in English and Spanish with strong communication, leadership, and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Controller
Million Air
White Plains, NY
07.2025 - Current
- Oversee daily operational and financial coordination for fixed-base operations servicing private and corporate aviation clients.
- Monitor operational activities, scheduling, and service delivery to ensure efficiency and safety compliance.
- Coordinate with ground operations, flight crews, and service teams to support seamless aircraft handling and client services.
- Track operational metrics and financial activities while supporting management with reporting and operational planning.
- Maintain high service standards for VIP and corporate aviation clientele.
Airport Operations Supervisor
JetBlue Airlines
New York, NY
05.2019 - 06.2024
- Directed daily airport operations and supervised a team of ~40 crew members.
- Coordinated operational workflows to ensure efficiency and service reliability.
- Monitored operational performance metrics and implemented improvements.
- Managed disruptions and ensured compliance with aviation regulations and company policies.
Customer Service Representative
British Airways
New York, NY
11.1994 - 05.2018
- Provided passenger services and coordinated daily flight operations support.
- Liaised with Port Authority, airline crews, and airport staff.
- Resolved passenger issues and ensured high service satisfaction.
Education
Business Administration
Nassau Community College
Garden City, NYSkills
- Leadership & Team Development
- Strategic Planning & Execution
- Cross-Functional Collaboration
- Stakeholder Engagement
- Operations Management
- Performance Monitoring
- Regulatory Compliance
- Conflict Resolution
- Risk Management
- Customer Service Excellence
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Controller
Million Air
07.2025 - Current
Airport Operations Supervisor
JetBlue Airlines
05.2019 - 06.2024
Customer Service Representative
British Airways
11.1994 - 05.2018
Business Administration
Nassau Community College