Richard Alexander

• Manage, and configure multiple servers on LAN
• Installed, configured, and supported MS Exchange 5.5/2003 mail delivery problems, maintenance, updates/upgrades, and use of exchange tools including outlook web access
• Maintain virus / security
• Monitor event logs on all servers, perform maintenance on servers that contain errors
• Perform full / incremental backups on servers with Veritas 10
• Implemented network printing solutions using HP, Cannon, Xerox, and Lexmark printers and copiers
• Installed and configured Microsoft’s Software Update Services servers and automated configuration clients
• Installed, configured, and maintained Symantec Anti-virus Corporate Edition Versions 8.0 through 12.0 servers and automated deployment to client machines
• Configured Whats Up Gold as network, systems, and application monitoring solution
• Perform duties include but are not limited to implementing and maintaining network services, DNS, WINS, and DHCP
• Worked heavily with AD maintaining user profiles, local/global (domain) security policies, and scripts for Dallas County Work Source
• Administered Web servers, Files servers, Print Servers, SMS Servers, Media Servers, & Symantec Servers, Server 200, 2003, 2008 and 2012
• Worked with Watch Guard Routers
• Worked with Axcient Backup Systems
• Imaged and maintained laptops and desktops computers
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Helped streamline repair processes and update procedures for support action consistency.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Devised solutions to operations issues related to Dell and Microsoft, working closely via phone, email, live chat and web teleconference.
• Uploaded new software, rolled out updates and applied patches to Dell PCs with Microsoft issues.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.

• Monitored LAN/WAN connections and CISCO router . Technical support for software applications, e-mail system, and phone systems . PC hardware configuration and software installation . Management of PC deployment 2,500 PCs. Identified issues, analyzed information and provided a solution

• Provide advanced system administration, operational support and problem resolution for a Microsoft Windows / Dell computing environment with the goal of providing excellent system reliability, performance, high availability and security, and overall optimized systems;
• Administered Web Servers, Application Servers, Database Servers, DNS/DHCP, and Storage Area Networks servers;
• Installed, maintained, and supported workstations and servers;
• Monitor server performance and capacity and performance tuning of the servers;
• Ensure workstation / server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions;
• Performed capacity planning, carrying out upgrades and infrastructure changes in support of growth
• Developed processes and policies surrounding server / workstation administration
• Developed a routine backups of systems and applications and establishing complete system recovery procedures
• Documented standards, policies and system information and document operating procedures and processes
• Managed Security administration, Disk space management, SAN management, and DNS/DHCP management
• Conduct routine hardware and software audits of workstations and servers for compliance with established standards and policies, configuration guidelines and procedures
• Troubleshoot hardware and software problems, taking appropriate corrective action and/or interacting with staff, customers and management in performing complex testing, support and troubleshooting functions
• Maintained, configured, and updated multiple systems/servers on LAN
• Worked heavily with AD maintaining user profiles, local/global (domain) security policies, and scripts
• Installed, and utilized Microsoft TechNet which allowed for advance troubleshooting techniques

• Developed a routine backups of systems and applications and establishing complete system recovery procedures
• Documented standards, policies and system information and document operating procedures and processes
• Managed Security administration, Disk space management, SAN management, and DNS/DHCP management
• Conduct routine hardware and software audits of workstations and servers for compliance with established standards and policies, configuration guidelines and procedures
• Troubleshoot hardware and software problems, taking appropriate corrective action and/or interacting with staff, customers and management in performing complex testing, support and troubleshooting functions
• Supported 9 servers (NT 4.0, Exchange 5.5, IIS, and a Linux File Server) . Daily network backup . Supported a 180 port Meridian phone systems . Monitored LAN/WAN connections and a CISCO router . Technical support for software applications, e-mail system, and phone systems . PC hardware configuration and software installation . Management of PC deployment . Supported two remote locations . Internal Technical / End-User Trainer for Microsoft applications

• Monitored LAN/WAN connections and a CISCO router . Technical support for software applications, e-mail system, and phone systems . PC hardware configuration and software installation . Management of PC deployment

Traveled throughout the European area repairing mainframe computers.