Richard Alex DeShetler
Davisburg
Summary
Sales professional with proven track record in managing client accounts and driving revenue. Known for strong collaboration skills and consistently achieving results in dynamic environments. Expertise in sales strategies, client relationship management, and negotiation.
Overview
6
6
years of professional experience
Work History
Account Manager
Pinnacle Pro Logistics
08.2025 - Current
- Built and maintained a book of business, averaging 1-2 new customer per month
- Collaborated with dispatchers and drivers to ensure a flawless execution of freight delivery
- Negotiate with customer and carriers to provide top level service at a competitive rate
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Bartender/Server
Grannis Group
07.2020 - 08.2025
- Increased customer satisfaction through personalized drink recommendations and attentive service
- Consistently exceeding sales targets on high-margin plates and specialty cocktails
- Developed strong customer rapport by learning guest preferences and exceeding expectations
- Managed a fast-paced environment
- Prioritizing customer needs and ensuring a smooth dining experience
ACE Trainer/Barback/Expo
TopGolf
09.2019 - 07.2020
- Trained new associates on upselling strategies, ensuring they effectively communicated menu options and promotions to guests
- Proactively addressed guest inquiries and concerns, resolving issues issues and ensuring satisfaction
- Collaborated effectively with bartenders to identify and fulfill customer needs to ensure a positive dining experience
Education
Bachelor of Arts - interdisciplinary studies, Communication
Oakland University
08.2024
Skills
- Strong interpersonal communication
- Account management
- Problem Solving
- Sales
- Client relations
- Supply chain management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Account Manager
Pinnacle Pro Logistics
08.2025 - Current
Bartender/Server
Grannis Group
07.2020 - 08.2025
ACE Trainer/Barback/Expo
TopGolf
09.2019 - 07.2020
Bachelor of Arts - interdisciplinary studies, Communication
Oakland University
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