Richard Alikirby
Dallas,TX
Summary
Accomplished professional with strong skills in decision-making and time management. Experienced in streamlining processes and improving service delivery across multiple locations. Ready to leverage expertise to drive operational success and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Area Branch Manager
PNC Bank
Dallas, TX
12.2022 - Current
- Led branch teams averaging 40-50 employees to achieve operational excellence through efficient workflow management.
- Developed talent by mentoring staff and fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Oversaw compliance with banking regulations, ensuring adherence to policies and procedures.
- Strengthened community relationships through targeted outreach programs and local partnerships.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Developed strategic initiatives to improve service delivery and operational efficiency across multiple locations.
Clinic Team Leader
Bay Health
Newark, DE
08.2021 - 12.2022
- Led multidisciplinary team to enhance patient care delivery and improve overall clinic efficiency.
- Assigned accurate diagnostic and procedural codes using ICD-10 and CPT-4 based on provider documentation
- Developed and implemented training programs for staff, fostering professional growth and skill enhancement.
- Verified patient insurance eligibility and benefits
- Streamlined operational processes to reduce wait times and enhance patient satisfaction scores.
- Coordinated scheduling and resource allocation to optimize clinic workflow and ensure adequate staffing levels.
- Hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Crew Member Shift Manager
Chipotle Restaurant
Middletown, DE
06.2018 - 07.2021
- Supervised daily operations, ensuring high standards of food safety and customer service.
- Trained and mentored new crew members on service protocols and operational workflows.
- Implemented process improvements to enhance efficiency during peak service times.
- Managed inventory levels, coordinating supply orders to minimize waste and optimize resources.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Smyrna High School
Smyrna, DE07-2019
Skills
- Operations management
- Brand awareness
- Staff development
- Decision-making
- Excels in team leadership
- Public speaking
- Goals and performance
- Customer service
- Verbal/written communication
- Excellent time management skills
Timeline
Area Branch Manager
PNC Bank
12.2022 - Current
Clinic Team Leader
Bay Health
08.2021 - 12.2022
Crew Member Shift Manager
Chipotle Restaurant
06.2018 - 07.2021
High School Diploma -
Smyrna High School