Summary
Overview
Work History
Education
Skills
Accomplishments
Reading, Fishing, Cooking, Mountain Climbing, Collecting, Journaling, Observing, Learning
Timeline
Generic

Richard Allen

Longwood,Fl

Summary

Performance-oriented Sales Leader with dynamic abilities of increasing revenue, improving operations efficiency and building high-performance teams. Results-oriented problem solver and skilled leader. Forward-thinking and results-driven. Motivational Training Specialist accustomed to developing successful training plans, adept at planning and implementing onsite and remote training programs. Enthusiastic personality with a hands-on, creative style. Proven Leader ready to apply 22+ years' experience to a challenging long-term position.

Overview

19
19
years of professional experience

Work History

Account Manager

Longship Healthcare
10.2022 - Current
  • Nurture existing client relationships and develop new business relationships
  • Established a reputation as a trusted advisor among clients, leading to increased referrals and long-term business partnerships.
  • Exceeded revenue targets by cultivating strong relationships with decision-makers within target organizations.
  • Streamlined internal processes, reducing inefficiencies and improving overall team productivity.
  • Delivered presentations to C-level executives, effectively communicating value propositions and driving sales growth.
  • Managed a portfolio of high-value accounts, ensuring timely attention to clients'' needs and concerns.
  • Conducted regular business reviews with clients, discussing performance metrics and identifying areas for improvement or growth opportunities.
  • Identified upsell opportunities within existing accounts by continuously assessing their evolving needs.
  • Mentored junior account managers, providing guidance on best practices for managing complex accounts.
  • Implemented tailored account management strategies, resulting in increased customer loyalty and trust.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Account Executive

SourceTek
11.2023 - 06.2023
  • Nurture existing client relationships and develop new business relationships

Sourcing Manager

Longship Healthcare
08.2022 - 10.2022
  • Trained and aligned Sourcing Department to effectively product in excess of one million dollars in annual gross profit
  • Streamlined purchasing processes by implementing innovative procurement technologies and systems.
  • Implemented risk mitigation strategies to minimize potential disruptions in the supply chain.
  • Conducted supplier audits to evaluate capabilities, assess risks, and identify areas for improvement.
  • Reduced procurement costs by implementing strategic sourcing and supplier negotiations.
  • Collaborated with internal stakeholders to define business requirements and align sourcing initiatives with organizational goals.
  • Maintained compliance with regulatory requirements, ensuring ethical business practices throughout the supply chain.
  • Improved working capital position by negotiating extended payment terms with key suppliers without compromising on product quality or service levels.
  • Championed change management efforts within the organization related to new procurement processes or systems implementation.
  • Led contract negotiations to secure favorable terms and conditions, reducing overall expenses.
  • Conducted market research to stay informed about industry trends, ensuring competitive advantage in sourcing decisions.
  • Streamlined portfolio, negotiated payment terms and promoted spending transparency to support cross-disciplinary goals.
  • Collaborated with strategic partners to develop and manage key performance indicators and quality assurance processes.
  • Managed and developed relationships with suppliers to attain maximum cost efficiency and leverage buying power.

24/7 Support - Data Entry Manager

Longship Healthcare
05.2020 - 08.2022
  • Built offshore Colombian Operation and led the support of newly acquired 10-million-dollar annual revenue producing company with zero dollars lost revenue
  • Maintained thorough documentation of departmental processes, enabling efficient knowledge transfer when needed.
  • Audited production reports, tracking data entry and processing errors.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Developed and implemented department policies and Standard Operating Procedures (SOP).
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Conducted performance reviews of employee goals, objectives and performance expectations.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Managed performance expectations for 32 employees within 3 departments.
  • Proactively identified potential bottlenecks in the data entry process, implementing solutions to mitigate risks before they impacted project timelines.
  • Collaborated with cross-functional teams to identify opportunities for process improvement within the data entry department.

Customer Success Manager

Holiday Inn Club Vacations
09.2019 - 05.2020
  • Build customer trust and loyal relationships between customers and support team
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Facilitated successful renewals through diligent relationship management and proactive issue resolution.
  • Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Collaborated with sales and product teams to address customer success objectives.
  • Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Developed comprehensive training materials that facilitated faster customer proficiency with the product.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Team Manager

Holiday Inn Club Vacations/ IHG Call Transfer
09.2014 - 09.2019
  • Effectively and efficiently manage 15-25 inbound sales agents
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Coordinated team collaboration to share ideas and build best practices.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Facilitated meetings to communicate team performance goals and results.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Evaluated employee performance on weekly basis and coached and trained 17 team members, increasing quality of work and employee motivation.

Sales Ambassador

Holiday Orange Lake Country Club & Resorts
02.2010 - 09.2014
  • Convert inbound calls into sales, exceeding expectations at 125% of Standard
  • Increased sales by building strong relationships with clients and providing excellent customer service.
  • Boosted company reputation by consistently delivering exceptional results and exceeding client expectations.
  • Strengthened brand presence in key markets through strategic planning and implementation of sales initiatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented sales strategies to increase profits.

Regional Marketing and Sales Manager

Kavoni Klothing
01.2005 - 12.2010
  • Designed specific marketing and advertising campaigns
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Education

Bachelor of Science, Leadership Strategies for Quality and Productivity, Managing Diversity, Leadership for Organizational Change - Organizational Leadership & Supervision

Purdue University
West Lafayette, IN
05.2009

Associate of Science, Leadership Philosophy, Supervision Practices, Work Methods and Measurements - Organizational Leadership & Supervision

Purdue University
West Lafayette, IN
12.2002

Associate of Arts, Business Law, Human Resource Management, Business Communications - Business Administration

Purdue University
West Lafayette, IN
05.2002

Skills

  • Account Management
  • Client Relationship Management
  • Relationship Building
  • Strategic Planning
  • Goal-Oriented
  • Sales Development
  • Account oversight
  • Client Relationship Building
  • Networking skills
  • Team Training

Accomplishments

  • Manager of the Year-IHG Call Transfer 2017
  • Manager of the Month-IHG Call Transfer 17-time award recipient
  • Supervisor of the Month-IHG Call Transfer 2-time award recipient
  • Consecutive years of Elite Million-Dollar Status Management role

Reading, Fishing, Cooking, Mountain Climbing, Collecting, Journaling, Observing, Learning

A few hobbies I've come to truly enjoy over the years. Life is a precious gift and nature is absolutely beautiful. The world is fast so taking a few moments out of every day to enjoy something you truly love, brings ultimate pleasure to the soul and allows you to express that gratuity in your everyday people experiences. 

Timeline

Account Executive

SourceTek
11.2023 - 06.2023

Account Manager

Longship Healthcare
10.2022 - Current

Sourcing Manager

Longship Healthcare
08.2022 - 10.2022

24/7 Support - Data Entry Manager

Longship Healthcare
05.2020 - 08.2022

Customer Success Manager

Holiday Inn Club Vacations
09.2019 - 05.2020

Team Manager

Holiday Inn Club Vacations/ IHG Call Transfer
09.2014 - 09.2019

Sales Ambassador

Holiday Orange Lake Country Club & Resorts
02.2010 - 09.2014

Regional Marketing and Sales Manager

Kavoni Klothing
01.2005 - 12.2010

Bachelor of Science, Leadership Strategies for Quality and Productivity, Managing Diversity, Leadership for Organizational Change - Organizational Leadership & Supervision

Purdue University

Associate of Science, Leadership Philosophy, Supervision Practices, Work Methods and Measurements - Organizational Leadership & Supervision

Purdue University

Associate of Arts, Business Law, Human Resource Management, Business Communications - Business Administration

Purdue University

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Richard Allen