Richard Allport
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
38
38
years of professional experience
Work History
Branch Manager
R.E. Michel Company
04.2012 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
Assistant Store Manager
Ward Supply Company
02.1994 - 04.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interacted well with customers to build connections and nurture relationships.
Service Technician
Agway Energy Products
05.1985 - 02.1994
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Associate of Science - Data Processing
Genesee Community College
Batavia, NY05.1985
No Degree - Accounting
Alfred State Collage
Alfred, NY05.1982
High School Diploma -
Hilton Central Schools
Hilton, NY06.1981
Skills
- Manage Budgets
- Employee Development
- Customer and Vendor Relations
- Staff Management
- Customer Service
- Cash Handling
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Achieved President club award through effectively helping with inventory management and branch profitability and growth.
Timeline
Branch Manager
R.E. Michel Company
04.2012 - Current
Assistant Store Manager
Ward Supply Company
02.1994 - 04.2012
Service Technician
Agway Energy Products
05.1985 - 02.1994
Associate of Science - Data Processing
Genesee Community College
No Degree - Accounting
Alfred State Collage
High School Diploma -
Hilton Central Schools
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