Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Ames

Colorado Springs,CO

Summary

Dynamic Sales Manager with a proven track record at DCF Guns, excelling in relationship building and sales team training. Achieved consistent revenue growth through strategic planning and performance management. Skilled in fostering team cohesion and enhancing client satisfaction, driving repeat business and loyalty. Committed to achieving ambitious sales targets and developing high-performing teams.

Overview

16
16
years of professional experience

Work History

Sales Manager/ Store Manager

DCF Guns
04.2023 - 08.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.

Sales Manager/Retail Store Manager

Petland Kansas City
04.2022 - 04.2023
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Project Manager

STX Roofing
01.2022 - 04.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Senior Sales Associate

Ashley Home Furnishings
03.2021 - 01.2022
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.

Sales Associate (part Time)

DCF Guns
08.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Outside Sales Manager

Service Partners
04.2020 - 02.2021
  • Finalized sales deals and contracts.
  • Managed territory budget to support development of regional and territory leads.
  • Followed up with customers about customer service.
  • Created efficient routes for outside salesman.

Repair Technician

Arvada Vacuum
05.2019 - 03.2020
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.

Director of Field Operations

Global Protection Management
08.2016 - 04.2019
  • Established performance metrics for assessing team productivity, providing feedback on areas of improvement as needed.
  • Enhanced overall operational efficiency by streamlining processes and implementing new strategies.
  • Fostered strong relationships with clients and vendors through effective communication and negotiation skills.
  • Maintained proper staffing levels to meet and exceed customer and branch needs.

FTO/Extradition Agent

Prisoner Transport Services of America
08.2015 - 06.2016
  • Reduced case backlogs by prioritizing high-risk cases and developing strategies for swift resolutions.
  • Escorted prisoners from one facility to another throughout United States.
  • Increased accuracy in case tracking by implementing a comprehensive database management system for all active cases.
  • Continuously updated personal knowledge of relevant legal developments in the field of extradition, ensuring accurate information was provided during case proceedings.

CBRN Specialist

United States Army Reserve
03.2010 - 03.2016
  • Assisted in the development of comprehensive CBRN defense plans, ensuring readiness for various scenarios.
  • Enhanced team efficiency by streamlining CBRN equipment maintenance procedures and improving inventory management.
  • Provided technical support during investigations into suspected incidents of CBRN material use, ensuring accurate identification and analysis.
  • Evaluated new technologies and equipment, recommending updates to enhance overall capabilities of the unit.
  • Worked as the unit armorer.
  • Worked as the unit Primary Marksmanship instructor.
  • Worked as the unit CQB instructor.
  • Worked as one of the unit Designated Marksmen.

Range Operations Manager

American Shooters
04.2009 - 05.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

Criminal Justice

University of Phoenix
Las Vegas, NV

Associate of Arts - Business Management

Victor Valley College
Victorville, CA

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance

Timeline

Sales Manager/ Store Manager

DCF Guns
04.2023 - 08.2025

Sales Manager/Retail Store Manager

Petland Kansas City
04.2022 - 04.2023

Project Manager

STX Roofing
01.2022 - 04.2022

Senior Sales Associate

Ashley Home Furnishings
03.2021 - 01.2022

Sales Associate (part Time)

DCF Guns
08.2020 - 03.2021

Outside Sales Manager

Service Partners
04.2020 - 02.2021

Repair Technician

Arvada Vacuum
05.2019 - 03.2020

Director of Field Operations

Global Protection Management
08.2016 - 04.2019

FTO/Extradition Agent

Prisoner Transport Services of America
08.2015 - 06.2016

CBRN Specialist

United States Army Reserve
03.2010 - 03.2016

Range Operations Manager

American Shooters
04.2009 - 05.2015

Criminal Justice

University of Phoenix

Associate of Arts - Business Management

Victor Valley College

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Richard Ames