Summary
Overview
Work History
Education
Skills
Timeline
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Richard Anderson

Coats,NC

Summary

Accomplished Market Area Manager at Horseshoe Enterprises, adept in strategic sales planning and client relationship building, leading to significant market share growth. Demonstrated expertise in problem-solving and multitasking, with a proven track record of enhancing customer satisfaction and team productivity through effective leadership and communication.

Overview

23
23
years of professional experience

Work History

Collision Estimator

Hendrick Collision
10.2018 - 11.2024
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Increased shop revenue through effective upselling of additional services during the estimation process.

Market Area Manager

Horseshoe Enterprises
07.2005 - 10.2019
  • Increased market share by developing and implementing strategic sales plans and marketing campaigns.
  • Streamlined internal processes for better efficiency in client management, reporting, and communication efforts.
  • Developed strong relationships with key clients, resulting in long-term business partnerships and repeat customers.
  • Managed budgets, forecasting trends, and overseeing inventory to maximize profitability in the market area.
  • Organized promotional events to raise brand awareness and attract potential customers within the target market area.
  • Improved customer satisfaction ratings with consistent follow-up and proactive problemsolving.
  • Created an inclusive work environment that fostered open communication among team members, resulting in increased productivity and team morale.
  • Elevated overall brand visibility through targeted marketing initiatives such as trade shows and sponsorships.
  • Built relationships with customers and community to establish long-term business growth.

Manager of Operations

Food Masters
05.2002 - 06.2005
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Education

Business

UNC-chapel Hill
Chapel Hill, NC

Skills

  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Teamwork skills
  • Team building
  • Product Knowledge

Timeline

Collision Estimator

Hendrick Collision
10.2018 - 11.2024

Market Area Manager

Horseshoe Enterprises
07.2005 - 10.2019

Manager of Operations

Food Masters
05.2002 - 06.2005

Business

UNC-chapel Hill

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Richard Anderson