Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard Anderson

Lady Lake

Summary

Accomplished bartender, server, and manager with over 20 years of experience in the service industry. Recognized for talent in mixology and innovative drink creations. Thrive in fast-paced foodservice environments with a versatile skill set. Hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player who stays updated on menu items to provide a positive customer experience and build a loyal customer base. Consistently deliver high-quality service and accurate drink formulation in fast-paced environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Bartender

The Social Gainesville
08.2023 - 04.2024
  • Improved workflow efficiency by training new bartenders on policies, procedures, drink preparation techniques, and customer service expectations.
  • Collaborated closely with the security team to enforce age verification measures and maintain a secure environment for both guests and staff.
  • Streamlined drink preparation processes by maintaining a well-organized workstation with readily accessible tools, glassware, and ingredients.

FOH Manager/Server

Carlins Steakhouse
06.2016 - 03.2022
  • Waterfront dining upstairs, sports-bar downstairs!
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.

Server

The Island Room
04.2014 - 06.2016
  • Fine dining at its finest! As a server, it is my responsibility to make sure that every customer is100% satisfied
  • To take every order from drinks to appetizers to the main, and lastly dessert
  • Also I had to be knowledgeable about our wine selection as it was extensive
  • One of my qualities is the ability to discreetly upsell, which made me on of the highest selling servers EVER! The Island Room is an upscale restaurant in a historic building on the island of Cedar Key, therefore proper customer service is a MUST
  • All appetizers, salads and entrees are timed from the chef so it is also my responsibility to make sure all of the food is delivered in a timely manner regardless of whose food it is, basically to keep the FOH running efficiently
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests

Manager/General Manager

Coconuts of Cedar
01.2002 - 04.2014
  • My responsibilities included everything from creating the bartenders schedule, keeping a running inventory, keeping proper change on hand, weekly orders (Liquor, beer, food, produce, dry goods etc.)
  • Tallying daily deposits and balancing with checkbook, to creating specials, altering the atmosphere to attract clientele, booking entertainment, etc
  • Managed and motivated employees to be productive and engaged in work.
  • All while keeping operating costs to a minimum
  • Accomplished multiple tasks within established timeframes.
  • As a “working manager” I also bartended Wednesday days (For Reps), Thursday, Friday and Saturday nights
  • Cross-trained existing employees to maximize team agility and performance.
  • This was a gem in Cedar Key and it was home until it burned down in2014
  • Controlled costs to keep business operating within budget and increase profits.
  • The whole island changed after that :(
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Education

Associate's degree - Business

Louisiana State University
Baton Rouge, LA
05.2000

Skills

  • Skills Anticipating Guest Needs Handling Difficult Customers
  • Outstanding Customer Service Age Identification and Compliance
  • Proficient in Mixology Monitoring Alcohol Consumption
  • Safe Serving Knowledge Hospitality and Guest Service
  • Health Codes Compliance Responsible Serving
  • Alcohol Ordering Food and Beverage Service
  • Cash Handling and Management
  • Upselling
  • Restaurant Experience
  • POS
  • Food Safety
  • Food Service
  • Leadership
  • Cash handling
  • Shift management
  • Team management
  • Communication skills
  • Inventory control

Certification

  • TABC Certification
  • Food Handler Certification

Timeline

Bartender

The Social Gainesville
08.2023 - 04.2024

FOH Manager/Server

Carlins Steakhouse
06.2016 - 03.2022

Server

The Island Room
04.2014 - 06.2016

Manager/General Manager

Coconuts of Cedar
01.2002 - 04.2014

Associate's degree - Business

Louisiana State University

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