Richard Andres
Omaha,NE
Summary
Accomplished Director of Operations at Rigel Airport Services, adept in strategic planning and operational efficiency, significantly enhanced organizational productivity. Skilled in leadership and process improvement, I spearheaded initiatives that drove sustainable growth and improved operational cohesiveness. My approach emphasizes team collaboration and innovative solutions, achieving notable advancements in performance and customer satisfaction. Focused General manager with 20+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers with multiple franchises. I have a proven track record of increasing sales and customer satisfaction. I am a reliable team leader and I possess extensive experience in problem solving.
Overview
25
25
years of professional experience
Work History
Director of Operations
Rigel Airport Services
2016.03 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Analyzed customer feedback and identified areas for improvement to drive business success.
General Manager
Godfather's Pizza
2000.02 - 2015.02
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Burke High School
Omaha, NE05.1989
Skills
- Operational Efficiency
- Operations Oversight
- Strategic planning and execution
- Business Management
- Quality Assurance
- Leadership training
- Performance Analysis
- Risk Mitigation
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Staff Management
- Staff training/development
- Customer Service Management
- Employee Relations
- Data Analysis
- Customer Relations
- Hiring and Onboarding
- Performance Improvements
- Relationship Building
- Proficient in Adobe Photoshop, Microsoft Office, and Windows
- Staff hiring
- Human Resources
- Employee Motivation
- Recruitment
- P&L Management
- Staff Scheduling
- Schedule Management
- Performance Evaluations
- Financial Oversight
- Department Oversight
- Revenue Forecasting
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- P&L Administration
Accomplishments
- Supervised team of 100+ staff members.
- Managed several Flagship stores for multiple franchises with success.
- I possess a proven track record of increasing sales and exceeding quarterly and yearly goals.
Timeline
Director of Operations
Rigel Airport Services
2016.03 - Current
General Manager
Godfather's Pizza
2000.02 - 2015.02
High School Diploma -
Burke High School
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