Richard Andrews
Nashville,TN
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
CreatiVets
02.2023 - Current
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Increased public awareness of local resources by organizing and promoting community events.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Secured funding for outreach programs by writing persuasive grant proposals and soliciting sponsorships.
- Recruited trained, and supervised volunteers to assist with various outreach activities, ensuring a positive experience for all involved.
- Organized successful fundraising events that generated significant contributions to support ongoing outreach efforts.
Operations Manager
Operation Stand Down Tennessee
12.2022 - 02.2023
- Assist with the planning and execution of organizational events with the Director of Operations.
- Promote, schedule, and manage day to day operations of the community room.
- Create, improve, and maintain rental policies and procedures.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Program Manager
Operation Stand Down Tennessee
03.2022 - 01.2023
- Managed the Call Sign Connect Program and provided meaningful connections for Veterans through events, volunteerism, and programming.
- Provided volunteer opportunities that engage community partners while providing tangible benefits to Operation Stand Down programming.
- Trained and developed the CSC coordinator to schedule and maintain the community room, to interact and schedule volunteer groups, and to represent OSDTN at public events.
- Conducted outreach and engagement within community to connect veterans together.
- Hosted networking events centered around veteran connection and professional development.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Engaged with partners and constituent groups to create positive, trusting and professional relationships.
- Delivered clear presentations during meetings with clients and colleagues, using effective public speaking skills.
- Networked in local community to identify business opportunities.
Welcome Center Resource Specialist/Volunteer Coordinator
Operation Stand Down Tennessee
11.2019 - 05.2022
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
- Championed volunteer achievements and drove performance through incentives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Direct automation of office procedures such as correspondence management, recordkeeping and online communications.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
Veterinary Technician
Priest Lake Veterinary Hospital
08.2018 - 11.2019
- Conducted monthly maintenance on dental machines and anesthetic machines
- Maintained compliance with all OSHA regulations and medical waste compliance
- Assisted veterinarian with all surgery procedures and examination rooms
- Provided medical care, education, and customer service to clients in regards to their pets
- Efficient in placing catheter and phlebotomy work
- Scheduled appointments, manage telephone calls, and assist veterinarians with clinic projects.
Veterinary Assistant
Banfield Pet Hospital
06.2017 - 08.2018
- Conducted blood draws, catheter placement, dental cleanings, conduct preliminary examinations, efficient in diagnostic testing, assist veterinary with monitoring in surgery, ensure that all OSHA safety procedures are followed.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Assistant Safety Manager
EVINE Live
10.2015 - 04.2017
- Trained all personnel on all power equipment, upheld all certifications for training, ensured all associates stayed within compliance of all OSHA requirements.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
- Developed and implemented safety programs.
Regional Training Instructor
United States Air Force
01.2013 - 10.2015
- Conducted classroom & field training at Air Force's largest Security Forces combat pre-deployment training center
- Trained over 2,000 Security Forces annually; ensuring student health, morale, safety, and discipline
- Squad leader for 8 Air Combat Command Base Security Operations; instructed 23 classes/2,800man hours prepared 1,200 personnel for deployment
- Tracked Management Internal Control Toolset Information Assurance checklist; supervised 28 items/closed one training deficiency squadron 92% compliant.
Base Defense Operator Controller
Air Force Reserve
01.2008 - 09.2013
- Maintained security for Air Force, Air Force Reserve, and Navy aircraft valued at $15.4 billion
- Conducted personal security detail for top leaders and secured surrounding area, secured visit for top leaders
- Internal Security Response Team Leader for 4 Presidential visits; integrated with U.S Secret Service team, provided maximum protection for $660.5M in assets
- Secured 272 aircraft/280,000 military members/78M gallons of fuel/63M lbs cargo/$2B in assets pivotal in Operation Enduring Freedom operations
- Conducted daily law enforcement & force protection for base population of 82,500 military & civilian personnel.
Student
United States Air Force
11.2007 - 05.2008
- Resolved crisis situations, upheld law and order, related effectively with culturally diverse populations and protected property and lives
- Completed 98 day intense and rigorous training program, and taught security forces students about missile security, convoy actions, capture and recovery of nuclear weapons, law enforcement, directed traffic and nonlethal tactics such as using pepper spray and pressure points on a body
- Lead, managed, and supervised
Education
Bachelor's - Criminal Justice
American Military University
05.2014
Skills
- Relationship building
- Schedule Management
- Project planning
- Client relationship management
- Program oversight
- Project Coordination
- Event Planning
- Customer Service
- Calendar Management
- Contact management
- Scheduling and Coordination
- Sponsorship Agreements
- Travel Arrangements
- Lodging Accommodations
Certification
Volunteer Program Management Certificate
Timeline
Community Outreach Coordinator
CreatiVets
02.2023 - Current
Operations Manager
Operation Stand Down Tennessee
12.2022 - 02.2023
Program Manager
Operation Stand Down Tennessee
03.2022 - 01.2023
Welcome Center Resource Specialist/Volunteer Coordinator
Operation Stand Down Tennessee
11.2019 - 05.2022
Veterinary Technician
Priest Lake Veterinary Hospital
08.2018 - 11.2019
Veterinary Assistant
Banfield Pet Hospital
06.2017 - 08.2018
Assistant Safety Manager
EVINE Live
10.2015 - 04.2017
Regional Training Instructor
United States Air Force
01.2013 - 10.2015
Base Defense Operator Controller
Air Force Reserve
01.2008 - 09.2013
Student
United States Air Force
11.2007 - 05.2008
Bachelor's - Criminal Justice
American Military University
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