Summary
Overview
Work History
Education
Skills
Timeline
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Richard Antonucci

Pitman,NJ

Summary

Results-driven Senior Quality Analyst at NFI Industries with expertise in quality audits and data analysis. Proven track record in enhancing workflow efficiency and ensuring regulatory compliance. Adept at technical documentation and financial monitoring, I excel in identifying operational errors and implementing corrective actions, fostering collaboration across teams to achieve quality control initiatives.

Overview

7
7
years of professional experience

Work History

Senior Quality Analyst

NFI Industires
Camden, NJ
01.2022 - Current
  • Conducted routine quality audits and compliance reviews across PPO network operations and claims processing.
  • Analyzed complex data sets to identify trends and resolve system errors within set timeframes.
  • Served as subject matter expert on workflows and departmental procedures, providing technical guidance.
  • Collaborated with business units to design, test, and implement quality control initiatives.
  • Identified operational errors and partnered with training teams to propose corrective actions.
  • Supported daily operations of functional units while assisting with special projects.
  • Monitored system activities to ensure accuracy of financial data across Aetna platforms.

Intern: Quality Analyst

NFI Industries
Camden, NJ
05.2018 - 05.2022
  • Assisted with quality assurance efforts for healthcare claims and provider networks.
  • Tracked and analyzed data to identify patterns and opportunities for process improvement.
  • Verified accuracy of claim outputs and financial records through effective troubleshooting.
  • Collaborated on projects aimed at enhancing workflow efficiency and service quality.
  • Documented best practices for managing escalated claims and internal customer issues.
  • Participated in discussions for process improvements and supported training documentation.
  • Contributed to operational support by preparing reports and organizing feedback.

Education

Master of Science - Information Technology

Rowan University
Glassboro, NJ
05-2022

Skills

  • Quality audits
  • Data analysis
  • Workflow optimization
  • Regulatory compliance
  • Technical documentation
  • Financial monitoring

Timeline

Senior Quality Analyst

NFI Industires
01.2022 - Current

Intern: Quality Analyst

NFI Industries
05.2018 - 05.2022

Master of Science - Information Technology

Rowan University

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