RICHARD ARYEETEY
Heartland,TX
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
7
7
years of professional experience
Work History
Recon Manager
Park Cities Dodge
Dallas, TX
12.2023 - Current
- Ensured compliance with all applicable laws, regulations, safety codes and industry standards.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Ordered parts and supplies needed for repairs or upgrades to vehicles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided technical advice regarding repair options available for damaged vehicles.
- Investigated customer complaints about poor quality workmanship or delayed timelines on projects.
- Reviewed completed work to verify consistency, quality, and conformance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Supervised a team of technicians to ensure timely completion of projects.
- Assisted customers with inquiries related to their vehicle's condition after reconditioning was complete.
- Implemented cost-saving measures without compromising quality or customer satisfaction.
- Reviewed repair estimates from service providers before approving them for payment.
Loan Car Supervisor/Internal Service Advisor
Momentum Maserati
Ft. Worth, USA
09.2020 - 12.2023
- Company Overview: Sonic Automotive
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided administrative support such as filing documents and entering data into computer systems.
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee productivity to provide constructive feedback and coaching.
Loan Car Supervisor
Porsche Dallas
Dallas, USA
08.2017 - 08.2020
- Made and followed up on insurance claims for damaged vehicles
- Performed vehicle audits
- Followed up on insurance claims for workplace injuries
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Lead Supervisor Valet
Porsche Dallas
Dallas, USA
08.2017 - 08.2020
- Setting up the work schedules for the valet employees
- Recruited and trained staff along with providing responsibilities for day to day tasks
- Assisted with car parking duties during busy periods all while maintaining accurate data on all parked vehicles
- Ensured the safety and security of all valet parked vehicles
- Resolved customer complaints and inquiries promptly and professionally.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Documented timecard data, maintenance logs and production logs.
- Delegated work to staff, setting priorities and goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed strategies for motivating staff members and improving morale within the organization.
- Worked effectively in team environments to make the workplace more productive.
Lead Service Admin
Porsche Dallas
Dallas, USA
08.2017 - 08.2020
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Closed and audited invoices and purchases to make sure the service advisors got compensated
- Scanned invoices and all administrative related paperwork into a database
- Reviewed Service orders and purchases
- Ensured timely and accurate delivery of car service to clients
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Education
Associate of Science - Exercise Physiology
Richland Community College
Dallas, TX05-2017
Physiology/Biology Major -
University of Texas at Dallas
Dallas, TX06.2015
Diploma -
Hillcrest High School
Dallas, TX05.2013
Skills
- Policy administration
- Performance evaluations
- Strategic planning
- Profit and loss management
- Preventive Maintenance
- Attention to detail
- Staff management
- Decision-making
- Problem-solving aptitude
- Customer relationship management
- Managing operations and efficiency
- Problem-solving abilities
References
- Marisa Valenzuela, Dallas CBT, Dallas, TX, 75243, (575) 308-1338
- Velma Reyes, Retired Artesia Public School Special Education Teacher, Artesia, NM, 88210, (575) 308-1338
- Ibrahim Bankole, Park Place Motorcars, Dallas, TX, 75209, (214) 718-1125
Languages
- Bilingual in Spanish
- Portuguese
- Twi
- Gá
Languages
Portuguese
Professional
References
References available upon request.
Timeline
Recon Manager
Park Cities Dodge
12.2023 - Current
Loan Car Supervisor/Internal Service Advisor
Momentum Maserati
09.2020 - 12.2023
Loan Car Supervisor
Porsche Dallas
08.2017 - 08.2020
Lead Supervisor Valet
Porsche Dallas
08.2017 - 08.2020
Lead Service Admin
Porsche Dallas
08.2017 - 08.2020
Associate of Science - Exercise Physiology
Richland Community College
Physiology/Biology Major -
University of Texas at Dallas
Diploma -
Hillcrest High School
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