RICHARD AUCOIN JR

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reviewed daily store sales.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Verified inventory counts monthly.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Implemented business strategies, increasing revenue
• Rotated merchandise and displays to feature new products and promotions.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reviewed daily store sales.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Verified inventory counts monthly.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Implemented business strategies, increasing revenue
• Rotated merchandise and displays to feature new products and promotions.

• Controlled food costs and managed inventory.
• Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
• Directed food preparation and cooking activities to meet health and safety standards.
• Monitored food inventory and supplies to prevent waste.
• Controlled expenses and boosted profitability by managing food and labor costs.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Observed quality assurance standards to optimize freshness of deli products.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

• Managed supply chain functions for deli supplies, ingredients and merchandise.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
• Monitored food inventory and supplies to prevent waste.
• Controlled expenses and boosted profitability by managing food and labor costs.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food preparation, production, and merchandising of the product.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Observed quality assurance standards to optimize freshness of deli products.

Department manager of the year for 2022 and 2023

• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Controlled inventory costs by carefully managing portion control and reducing waste.
• Set schedules for [Number] staff by planning and designating shifts and hours.
• Inventoried food products and associated materials on weekly basis.
• Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
• Observed quality assurance standards to optimize freshness of deli products.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented business strategies and increasing revenue
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Supervised performance of all the duties and responsibilities of all Grocery Associates assigned.
• Fostered a positive environment to retain associates and customers.
• Role model for outstanding customer service.
• Ensured the maintenance of the department's appearance and presentation.
• Maintained back warehouse including use of forklift, power jack, and floor jack.
• Used hand-held ordering and inventory machine to track merchandise, orders, and shipments.
• Hired, trained and developed associates to meet the department's needs.
• Ensured quality conditions of all products through proper rotation and inventory maintenance.
• Assisted and attained financial objectives.
• Observed and ensured compliance with company security, safety, and food safety standards.
• 2 years in charge of safety department.
• Responsible for the overall operation of the entire store.

• Selling multiple products Including Keebler and Kellogg’s
• Delivery of the merchandise
• Merchandising the Product.
• Work with nine stores located all over New Hampshire
• Responsible for paperwork including Truck maintenance, American Express card, Receiving form etc.

• Responsible for the overall appearance of Woodman Park Elementary School.
• Cleaning duties include dusting, sweeping, mopping, biohazard handling, pressure-washing, and disinfecting.
• Receive deliveries at the school loading dock.
• Provide customer service to school staff assisting with requests for spill cleaning, equipment assistance, and bus duty.
• Keep in close communication with the school principal in all daily duties and activities.
• Expert in linoleum floor care including floor stripping and waxing. Lead a crew of 5 staff members each summer to strip and wax entire school.
• Expert at running a T-3, T-5, and T-7 industrial strength cleaning machines.
• Adept at using heavy-duty rug-cleaning equipment including an extractor and Cimex cleaner.
• Responsible for proper snow removal, salting, and sanding walkways for utmost winter safety.
• Managed a night crew of 10 employees in their cleaning routines and special projects.
• Furniture and chair set-up for special school and sporting events.
• Adept at stripping and varnishing gym floors using heavy-duty floor equipment.

• Subject-matter expert on hockey equipment including skate fitting, proper hockey stick selection and advisement on general hockey merchandise.
• Expert at using skate-sharpening machine.
• Managed the Philbrick’s satellite store at the Rinks at Exeter.
• Responsible for training and management of staff.
• Opened and closed satellite store while also responsible for financial transactions, evening deposits, and inventory transportation and replenishment.

• Drove and maintained own delivery box truck (GVW 9,999 lbs) including obtaining and maintaining medical clearance to drive such vehicle.
• Responsible for and excelled at generating new sales and increasing current account sales.
• Sorted and delivered bread and bakery products to customers in an efficient manner.
• Serviced retail stores, restaurants and convenience stores.
• Handled all monetary transactions personally including collection of payment from customers.

• Account management for sales of exterior roofing products.
• Responsible for generating new sales as well as maintaining current customer relationships.
• Was the point-of-contact for all account customers including trouble-shooting and customer service.

• Converted qualified leads to sales through product demonstration in customer’s homes.
• New Business Development from lead generation to close, including door-to-door solicitation, marketing, and cold calling.
• Maintained a large sales territory throughout all of New Hampshire and Southern Maine.
• Was the point of contact for established customers and assisted with customer service and system trouble-shooting.

• Supervised performance of all the duties and responsibilities of all Grocery Associates assigned.
• Fostered a positive environment to retain associates and customers.
• Role model for outstanding customer service.
• Ensured the maintenance of the department's appearance and presentation.
• Maintained back warehouse including use of forklift, power jack, and floor jack.
• Used hand-held ordering and inventory machine to track merchandise, orders, and shipments.
• Hired, trained and developed associates to meet the department's needs.
• Ensured quality conditions of all products through proper rotation and inventory maintenance.
• Assisted and attained financial objectives.
• Observed and ensured compliance with company security, safety, and food safety standards.
• Responsible for the overall operation of the entire store.

• Grocery standard practices.
• Stocked and maintained product shelves including inventory rotation and blocking
• Maintained productivity levels at or above company standards.
• Assisted customers with finding items.

• Ensured overall appearance of the golf course.
• Maintained friendly customer service skills.
• Multiple tasking in landscaping.
• Performed all duties and projects as assigned.